What is TAT?

What is FST?

Ø Welcome and greet customers in a friendly manner with eye contact is a minor deviation?

What is the 4 step of ctr?

Assemble the order is

Ø Store exterior and customer area interior are well illuminated including parking and Drive thru areas is a major deviation?

Should be done by any of the service team who meets a guest. The OOT should smile and greet the guest who is on queue. The cashier, assembler, or even the Service Manager on duty should do this step when the guest is approaching the counter area.

This is to thank the guest and to ask for repeat business in a polite and sincere manner. A sincere Thank You conveys our genuine gratitude to our guests for patronizing our products.

In .

Ø Clean restroom, functional toilets/urinals and with adequate water is a major deviation?

 Conducts guest relations through correct order taking, correct punching of products in the POS and efficient receiving of guest’s payment.

Manages the line through correct taking of guest’s order while on queue .

Ø Tools/wares are clean and in good condition is a minor deviation?

Ø All products are available is a major deviation?

Customer area restroom and handwashing facilities are clean and well maintained is a minor deviation?

starts when the guest reaches the counter and ends when the guest receives all the items ordered. It indicates the total time the guest and cashier transacts business.

4. State amount of purchase

5. Receive payment and give change, of any

is an element of payment;

What are the ELEMENTS of counters TAT?

Another way to speed up the counter serving time and ensure the lines move faster is to utilize the different counter service system. This divides the 7 key steps among the crew positioned in the counter.

Ø Managers and crew with good and refined manners is a critical deviation?

In this system, one cashier (CA) is assigned per POS. She or he performs all 7 key steps. This is the most basic system used in Jollibee stores. This system is recommended during slack periods

Ø Temperature in the store is comfortable is a critical deviation?

What is the sequence in assembling;

Call out the order sequence;

Burgers/Sandwich, Noodles, Rice Meals, Breakfast Meals

Fries, side dishes

Suggestive selling is a way of convincing our guests to order something to compliment their meals or an opportunity to offer a new product line.

Smile when the customer is ____________

Greet the customer when______

Starts when the counter gave the change/receipt to the customer with pending or without pending number until all products are completely serve.

Starts when the customer reaches the counter area and end when the counter gave the receipt/change.

Ø No pestering SD1; no pest sightings is a critical deviation?

Potable water and effective pest control program is under Major deviation.

What is the name of our Kiddiemeal for august?

What is the name of our Kiddiemeal for august?

When was the launching date of Lipton Icedtea

Caliing code of Alloha single patty

Flagship product of jollibee

Share treats: samsung jollibee redemption period

What is the price of KIddiemeal spag with drinks

What is the price of Kiddiemeal burgersteak with drinks

Can we discount the kiddiemeal?

This step informs the guest the total purchase amount. When stating the amount, ensure that your voice is well-modulated to be heard by the guest

Ø No valid customer complaint on the day of audit is under major deviation?

All are under Minor deviation except;

All are under critical deviation except;

Service quality manager

What is the calling code of double patty aloha?

Outside order taker should start taking orders from the 2nd person in line moving in a zigzag manner towards the back of the line

For dine-in orders, present the ordered products by slightly moving the tray towards the guest. For take-out orders, place the bag on the counter top with the logo facing the guest. This also indicates that you are nearly through with the transaction is key step number 6.