WorksheetsAugust 18
Total questions: 20
Worksheet time: 20mins
All items are part of the Data Encoding Accuracy except for
Phone Number
Date of Birth
Middle Name
Plan
All items are part of Documents Uploading except for
POID
POBA
Credit Evaluation
Authorized Approval
All items are part of Verifications & Approval except for
Contact Email
CNDB Result
Authorized Approval
Correct GMI
Accounts with less than 6 months tenure are qualified for activation of IDD
TRUE
FALSE
Customer should be well verified following the standard Customer Verification Handling
TRUE
FALSE
No uploaded, cropped/blurred and sub-standard are deviations under what category?
Verifications & Approval
Data Encoding Accuracy
Documents Uploading
All of the above
Incorrect Gross Monthly Income Computation is a deviation under what category?
Verifications & Approval
Data Encoding Accuracy
Documents Uploading
All of the above
How much is the admin fee for wireline transfer of location if it has same facility within the same house/building?
Php 330
Php 550
Php 1000
N/A
How much is the admin fee for wireline transfer of location if it is in a different facility?
Php 330
Php 550
Php 1000
N/A
How much is the installation fee for wireline transfer of location if it is in a different facility?
Php 330
Php 550
Php 1000
N/A
How much is the admin fee for wireline transfer of location if it is in a different facility and location?
Php 330
Php 550
Php 1000
N/A
How much is the installation fee for wireline transfer of location if it is in a different facility and location?
Php 330
Php 550
Php 1000
N/A
What does DCN mean?
Direct Connection
Disconnection Request
Disconnection Customer
Direct Customer
What does GL mean?
Globe Landline
Good Line
Globe Line
Good Landline
In performing the Modem Power Recycle quicksteps, how many seconds do you wait after the modem is turned off?
5 seconds
10 seconds
15 seconds
20 seconds
Non-tagging and incorrect tagging are deviations under what category?
Verifications & Approval
Data Encoding Accuracy
Documents Uploading
All of the above
This refers to an action, which discontinues outgoing services of an account until a settlement has been made or a compromise settlement agreed upon
Unbilled charges
Fraud
Barred
Offline
Temporary Disconnection Request should always be coming from the registered customer
TRUE
FALSE
Customer-initiated Temporary Disconnection is only allowed up to 10 days
TRUE
FALSE
Identify the device that enables a computer to transmit data over telephone or cable lines
LAN
Processor
Modem
Hardware
