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WorksheetsT-Mobile: Warranty Exchange
Total questions: 10
Worksheet time: 20mins
What is Warranty used for?
Manufacturer Defect
Buyer's Remorse
Proof of Purchase
Exchange devices from Insurance
How long do Manufacturers provide warranty support for accessories?
120 Days
365 Days
90 Days
60 Days
If we are unsure if the device is in an unacceptable condition, what is the next recommended step?
In-Store Fulfillment
Have customer provide Proof of Purchase
Advise charge for out of Warranty Fee
Refer Customer to Third-Party Repair Center
How many days does have a customer have to return the device before being charged a non-return fee?
10 Days
15 Days
30 Days
7 Days
When is the non-return fee charged from date of Warranty Exchange initiation?
90th Day
30th Day
75th Day
45th Day
T-Mobile will not credit non-return fees if the device is received past how many days?
30 Days
60 Days
45 Days
99 Days
We can waive Service Warranty Processing Fees if the following conditions are met except
Customer decides to cancel the account and the Service Warranty Exchange
T-Mobile errors had caused re-shipment of the device
Shipment was refused and the device was received back by T-Mobile
Documented device known issues caused the exchanges
Devices that pass the condition check can be processed for the following except for one
Trade-In
Warranty Exchange
Repair
Return
Where do we check previous exchange orders in Atlas?
Manage warranty orders
Failure Reason & Frequency Tab
Exchange History Tab
Shipping History Tab
What should we advise our customers upon initiating the warranty exchange process?
Advise that device color is not guaranteed. Replacement devices may be refurbished and carry a 90-day warranty.
The device must pass the device condition check and if needed, must be further verified through in-store fulfillment.
Advise the customer to master reset the device to remove personal data.
All of the Above
