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WorksheetsIT ESSENTIALS
Total questions: 96
Worksheet time: 7hrs 11mins
Name
Class
Date
1.
What component is circled on the motherboard?
a)
RAM slots
b)
Expansion slots
c)
CPU
d)
Chipset
2.
What is circled on the motherboard image?
a)
I/O connectors
b)
cpu
c)
BIOS/UEFI chip
d)
RAM slots
3.
This circled item on the motherboard allows for the addition of adapter cards.
a)
Northbridge
b)
Expansion slots
c)
Southbridge
d)
RAM slots
4.
The chipset is made up of two components. What are they?
a)
cpu and ram
b)
network interface card and graphics card
c)
northbridge and southbridge
d)
HDMI and USB
5.
What is the highlighted item?
a)
CMOS battery
b)
cpu
c)
RAM chip
d)
northbridge
6.
Controls high speed access to the RAM and video card. It also controls the speed at which the CPU communicates with all of the other components in the computer.
a)
RAM modules
b)
I/O connectors
c)
Northbridge
d)
Expansion slots
7.
Allows the CPU to communicate with slower speed devices including hard drives, Universal Serial Bus (USB) ports, and expansion slots.
a)
northbridge
b)
southbridge
c)
i/o connectors
d)
cpu
8.
This connector, also known as a P1 connector, powers the motherboard and usually has _______ pins
a)
4
b)
20 or 24
c)
30 or 36
d)
8
9.
Motherboard sizes are called _________ and will effect your choice of other components.
a)
towers
b)
form factors
c)
sizes
d)
squares
10.
This chip is used to help boot the computer and manage the flow of data between the hard drive, video card, keyboard, mouse, and more. In newer PCs is has been upgraded to UEFI and is often integrated into the motherboard as flash memory.
a)
RAM
b)
CPU
c)
BIOS
d)
POST
11.
Which of the following is NOT a general safety rule?
a)
Remove your watch or any jewelry before working on equipment
b)
Never open a power supply without specialized training
c)
Store all tools in your pockets when not using them
d)
Know where the fire extinguisher and first aide kit are located
12.
True or False? All laptop AC adapters are pretty much the same and can be used interchangeably with other laptops.
a)
True
b)
False
13.
What is the acronym that can help you remember how to properly use a fire extinquisher?
a)
FIRE
b)
PASS
c)
RUN
d)
SWEEP
14.
As little as _____volts of ESD can damage a computer component, it takes ______ volts for a person to feel ESD.
a)
30, 3000
b)
30, 10000
c)
3000, 30
d)
10, 30
15.
What climate conditions should be maintained to limit ESD?
a)
Hot and dry
b)
Hot but humid
c)
Cold and dry
d)
Cool and humid
16.
Which of the following is NOT a source of EMI?
a)
Power Lines
b)
Motors
c)
Electrical Storms
d)
Cordless Telephones
17.
Which one of the following could cause RFI?
a)
Dry environment
b)
Microwaves
c)
Electrical Storms
d)
Grounded Mats
18.
A reduced amount of voltage that lasts for a period of time.
a)
Blackout
b)
Brownout
c)
Spike
d)
Surge
19.
Which power protection device provides constant power from the battery and continuously charges the battery?
a)
SPS
b)
UPS
c)
Surge Suppressor
20.
Which power protection device is on backup and only provides power when voltage drops below a normal level?
a)
SPS
b)
UPS
c)
Surge Suppressor
21.
A safety data sheets should be kept available to employees that need to work with hazardous materials. SDS sheets tell you important information EXCEPT which of the following.
a)
Health Hazards
b)
Procedures for dealing with spills
c)
Physical properties
d)
Price estimates
22.
Which of these is not an example of a case form factor?
a)
Horizontal Desktop
b)
Tower
c)
SUV
d)
All-in-One
23.
What is the purpose of a Power Supply?
a)
Converts AC power to lower voltage DC Power
b)
Creates power for a computer
c)
Stores data
d)
Convert AC power to a higher voltage DC power
24.
Which one is not a common voltage supplied by a power supply?
a)
3.3
b)
500
c)
5
d)
12
25.
What type of power connector is this?
a)
SATA
b)
SCSI
c)
Molex
d)
Berg
26.
What type of power connector is this?
a)
SATA
b)
SCSI
c)
Molex
d)
Berg
27.
What type of power connector is this?
a)
SATA
b)
SCSI
c)
Molex
d)
Berg
28.
What type of power connector is this?
a)
SATA
b)
20 pin AUX
c)
Molex
d)
Berg
29.
What type of power connector is this?
a)
SATA
b)
4 pin AUX
c)
Molex
d)
Berg
30.
What is the unit of measurement for a Power Supplies power?
a)
Voltage
b)
Current
c)
Ohms
d)
Watts
31.
The 20-24 pin AUX connector provides power from the power supply to what component?
a)
Hard drive
b)
Optical drive
c)
Motherboard
d)
USB ports
32.
There are two connectors that can be used to provide power to hard drives and optical drives. One is the SATA connector. What is the other?
a)
4 Pin AUX
b)
Molex
c)
8 Pin PCIe
d)
24 Pin AUX
33.
A 5 volt power wire that is providing power to the motherboard would be what color?
a)
Yellow
b)
Blue
c)
Orange
d)
Red
34.
Many power supplies have a switch on the back that changes this parameter of the power supply.
a)
Voltage
b)
Current
c)
Resistance
d)
Power
35.
This component inside of a power supply can hold a charge for long periods of time. This makes it unsafe to open up a power supply.
a)
Voltage selector switch
b)
3 pin plug
c)
Capacitor
d)
Transformer
36.
When getting a power supply why should we be concerned about its form factor?
a)
Ensures max power needed
b)
Ensures proper connectors
c)
Ensure adequate peak power
d)
Ensure fit in case
37.
Resistance is one of the four basic units of electricity. What is it measured in?
a)
Volts
b)
Amps
c)
Ohms
d)
Watts
38.
What is the equation for Ohms law?
a)
V=IR
b)
R=IP
c)
R=V/P
d)
W=I/RV
39.
This is the measure of work required to move a charge from one location to another.
a)
Current
b)
Voltage
c)
Resistance
d)
Power
40.
This is the measure of the amount of electrons moving through a circuit per second.
a)
Current
b)
Voltage
c)
Resistance
d)
Power
41.
Which of these is NOT an IMPORTANT purpose of a computer case?
a)
Provide structure for airflow/cooling
b)
Protect against static electricity damage
c)
Protect components from physical damage
d)
Look cool
42.
This system performs the POST when a computer is first turned on.
a)
CMOS
b)
POST
c)
BIOS
d)
CMAA
43.
What does POST stand for?
a)
Pre- Operating System Test
b)
Post Operating System Test
c)
Please Order System Technolgy
d)
Power On Self Test
44.
If the POST has a problem initializing a component and video is not available how will it communicate the problem?
a)
Beep Code
b)
Text on the Screen
c)
Blue Screen Message
d)
The company will send you an email.
45.
How can you find out what the beep code for a certain motherboard means?
a)
Documentation for the motherboard
b)
Read the messages on the screen
c)
Call Tech Support
d)
Google it
46.
Where are the BIOS setting stored?
a)
RAM
b)
CMOS
c)
Hard Drive
d)
Cache
47.
If your computer is giving you that message that the Time and Date settings are incorrect when you boot the machine what could be the problem?
a)
Not connected to the Internet
b)
Daylight saving time change
c)
Time zone set wrong during installation
d)
Bad CMOS battery
48.
Which of the following is NOT something that the BIOS does?
a)
Performs POST
b)
Determines what OS to boot into
c)
Identifies how expansion slots are configured
d)
Controls Motherboard Power Management
49.
Which of the following is NOT a common key used to enter the BIOS setup screen?
a)
F8
b)
DEL
c)
F10
d)
F2
50.
UEFI or a Unified Extensible Firmware Interface is a newer form of BIOS that usually includes this that older versions of BIOS do not.
a)
An EEPROM chip
b)
The ability to use your keyboard
c)
The ability to use your mouse
d)
Information about system hardware components
51.
Which of a following is NOT a reason a technician might use the BIOS or UEFI?
a)
To view system hardware specifications
b)
To troubleshoot hardware that is not working properly
c)
To determine upgrade options
d)
To use the computer until they get an operating system
52.
Which of a following is NOT a reason a technician might use the BIOS or UEFI?
a)
To contact the motherboard manufacturer
b)
To set the system time and date
c)
To change the system boot order
d)
To enable system virtualization
53.
Some BIOS systems include security features. Which security feature listed below would allow a technician to track the location of a device?
a)
Drive Encryption
b)
LoJack
c)
Trusted Platform Module
d)
Secure Boot
54.
Some BIOS systems include diagnostic and monitoring features. Which example below allows a technician to know when a computer case has been tampered with?
a)
Built-in Diagnostics
b)
OverClocking
c)
Intrusion Detection
d)
LoJack
55.
Some BIOS systems include security features. Which security feature listed below would allow a computer to store encryption keys and digital certificates?
a)
Drive Encryption
b)
LoJack
c)
Trusted Platform Module
d)
Secure Boot
56.
The curriculum talked about 4 categories of tools. Which one listed below is NOT one of these categories?
a)
ESD Tools
b)
Cleaning Tools
c)
Maintenance Tools
d)
Diagnostic Tools
57.
Identify this video connector that has 24 pins for digital signals and 4 pins for analog signals and can transmit 10Gb/s of info.
a)
DVI
b)
VGA
c)
Display Port
d)
BNC
58.
Identify this video connector that has 20 pins for video and audio signals and can transmit 8.4 Gb/s of info.
a)
DVI
b)
VGA
c)
Display Port
d)
BNC
59.
Identify this video connector that is used in Thunderbolt 1 and 2 implementations.
a)
DVI
b)
VGA
c)
mini Display Port
d)
BNC
60.
Identify this video connector that is used for audio and video and has 19 pins.
a)
DVI
b)
VGA
c)
mini Display Port
d)
HDMI
61.
Identify this connector that is used for analog video and has 15 pins.
a)
DVI
b)
VGA
c)
mini Display Port
d)
HDMI
62.
Identify this legacy connector that is used for video and has three connectors.
a)
DVI
b)
RCA
c)
RGB
d)
HDMI
63.
Identify this connector that is used for digital or analog video and audio and is used for coaxial cable connections.
a)
DVI
b)
RCA
c)
RGB
d)
BNC
64.
Identify this connector that is used for analog video and can have 4, 7 or 9 pins.
a)
Din-6
b)
RCA
c)
RGB
d)
S-Video
65.
Identify this legacy connector for mouse and keyboard that is also referred to as a 6 pin mini-din connector.
a)
Din-6
b)
RCA
c)
RGB
d)
PS/2
66.
Identify this port used for joysticks or musical instruments that has 15 pins.
a)
3.5 mm
b)
MIDI
c)
RGB
d)
PS/2
67.
Identify this port used for network connections that has 8 pins and a maximum cable length of 100m.
a)
RJ-11
b)
MIDI
c)
RJ-45
d)
PS/2
68.
This version of Universal Serial Bus can only transmit data at speeds up to 5 Gb/s.
a)
USB 3.0
b)
USB 2.0
c)
USB Type B
d)
Mini Type A USB
69.
Identify this connection that can support 63 devices providing power and data transmission at speeds up to 400Mb/s. It has 6 pins.
a)
FireWire 1394b
b)
USB 2.0
c)
FireWire 1394a
d)
Mini Type A USB
70.
Which computer components would be the most important to manage when trying to conserve battery life?
a)
Display
b)
Hard drive
c)
RAM
d)
CPU
71.
Which of the following is not one of the options you can pick for what the power button does?
a)
Do nothing
b)
Sleep
c)
Hibernate
d)
Shutdown
e)
Throttle CPU
72.
What class of Bluetooth is most commonly used for personal area networks?
a)
Class 1 - 100mW power - 100m range
b)
Class 2 - 2.5 mW power - 10m range
c)
Class 3 - 1mW power - 1m range
d)
Class 4 - .05mW power - 10mm range
73.
Which of these connections would NOT be available for sharing your mobile devices services with other devices as a hotspot?
a)
Bluetooth
b)
Wi-Fi
c)
USB
d)
Fiber Optic
74.
Which components would most often be considered customer-replaceable units (CRUs)?
a)
Battery
b)
RAM
c)
CPU
d)
Keyboard
75.
Which of the following components would be considered field-replaceable units (FRUs)?
a)
Display
b)
Keyboard
c)
RAM
d)
Hard Drive
76.
Which of the following is NOT an advantage of solid state drives?
a)
Power Efficiency
b)
Reliability
c)
Compact and lightweight
d)
Performance
e)
Price
77.
Which technology enabled devices to share information by placing them very close together or touching each other?
a)
Wi-Fi
b)
Infared
c)
USB
d)
NFC
78.
Which of the following would most likely be the problem if a portable device cannot connect to Wi-Fi?
a)
Their wireless NIC is turned off.
b)
They have been targeted by the NSA.
c)
They are the victim of a Chechnian botnet.
d)
Aliens are using that frequency in the area.
79.
CPU's in mobile devices are more likely to use this to reduce energy consumption and reduce heat.
a)
Throttling
b)
Overclocking
c)
Multithreading
d)
Cache
80.
Which of the following statements is true about the laptop in the picture above?
a)
The laptop is off.
b)
The laptop is charging.
c)
The hard drive is writing or reading data.
d)
The laptop should be able to connect to a wireless network.
81.
Which of the following components would be proprietary in nature and usually impossible to switch out with another laptop?
a)
Motherboard
b)
RAM
c)
Hard drive
d)
CPU
82.
What is the form factor for laptop RAM?
a)
DIMM
b)
DDR2 DIMM
c)
SDRAM
d)
SODIMM
83.
Which display choice would likely be the best choice for your laptop?
a)
LCD
b)
LED
c)
OLED
84.
Which type of connection has digital and analog signals using the same media?
a)
POTS
b)
DSL
c)
ISDN
d)
FTP
85.
Which type of connection does not use telephone lines?
a)
POTS
b)
DSL
c)
ISDN
d)
WiMax
86.
Which type of the following connections would likely have the best bandwidth?
a)
POTS
b)
DSL
c)
ISDN
d)
PLC
87.
Which of the following is NOT a type of wireless connection?
a)
Satellite
b)
Cellular
c)
ADSL
d)
WiMax
88.
What type of cloud services model would be responsible for providing access to development tools and applications?
a)
SaaS
b)
PaaS
c)
IaaS
d)
ITaaS
89.
How man steps are there in the DHCP process?
a)
3
b)
5
c)
2
d)
4
90.
Which service translates domain names into IP addresses?
a)
DNS
b)
DHCP
c)
HTTP
d)
FTP
91.
Which of the following is NOT part of the triple A for controlling access to network devices?
a)
Access
b)
Authentication
c)
Authorization
d)
Accounting
92.
Which of the following is NOT an email protocol?
a)
POP
b)
SMTP
c)
IMAP
d)
SFTP
94.
What could cause a computer to have an IP address of 169.254.10.20?
a)
Virus
b)
Bad Cable
c)
Behind on installing updates
d)
Problem at the ISP
94.
What could cause a computer to have an IP address of 169.254.10.20?
a)
Virus
b)
Bad Cable
c)
Behind on installing updates
d)
Problem at the ISP
95.
This is the last step of the troubleshooting process?
a)
Document Findings, Actions, and Outcomes
b)
Verify Full System Functionality
c)
Train network users
d)
Establish a plan of action
96.
This is the last step of the troubleshooting process?
a)
Document Findings, Actions, and Outcomes
b)
Verify Full System Functionality
c)
Train network users
d)
Establish a plan of action
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