WorksheetsCommunicate in the Workplace
Total questions: 16
Worksheet time: 8mins
What would the following sign be used for?
Emergency Exit
Wet or slippery floor
Dangerous goods
Emergency assembly point
What would the following sign be used for?
Emergency Exit
Toilets
Automated External Defibrillator
Slippery/Wet Floor
What is the following sign used for?
Caution
Toilets
AED (Automated External Defibrillator)
Emergency Exit
What is the following sign used for?
Kitchen
Airport
Toilets
Danger
What is the following sign used for?
Gym
Kitchen
Danger
Disabled access
What would you do in the following situation: If you have to serve a customer who recently migrated to Australia and is still learning English?
Treat with disrespect
Contact your supervisor for further assistance
Ask them to leave
Keep saying "what?" loudly
What would you do if... your phone line was to drop out midway through a conversation with a customer?
Ignore it and not call them back
If you have their number, call them back ASAP
Wait for them to call back
Be grateful you don't have to talk on the phone anymore
What is the importance of having membership forms?
They aren't important
In case of emergency
For contact and medical information
What is a membership form?
Where is the best place for you to source membership information?
The membership database that your organisation uses
Mcdonalds
Another gym member
What is the purpose of the following form?
A long service leave form
Membership form
Incident report form
WHS issue form
What is the purpose of the following form?
Medical form
Membership form
WHS issue form
Incident report form
What would you do in the following situation: If the EFTPOS machine stops working?
Seek clarification and assistance from your supervisor
Let the customer leave without paying
Trust that the customer will come back tomorrow
Not let the customer leave until he EFTPOS starts working
What would you do in the following situation: If a member calls to talk to an instructor and the instructor is not available?
Tell the member to call back later
Take the contact details of the member down onto the phone message form for the instructor to call them back later and relay this to the instructor
Tell them you don't know what to do
What membership type does this code represent at the EFS gym? STUD90
Student
Pensioner
Child
Concession
What membership type does this code represent at the EFS gym? PENS90
Child
Adult
Pension
Student
What would you do in the following situation: How would you explain the process of direct debit to a new member?
Payments for your membership will come out automatically and periodically based on your preference (week, fortnight or month)
Payments can be made directly into my own personal bank account
The bank will put you into debt
