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WorksheetsFOO random revision Unit 1 - 8
Total questions: 42
Worksheet time: 14mins
Which are the following is an independent hotel?
Moon
Marriott
Ibis
Holiday Inn
In which year did the first hotel allowed dog owners to bring their pets to their hotel?
2006
2008
2010
1997
How many types of travellers are there?
1
2
3
4
Provides long term or permanent accommodation that includes a sitting room, bedroom & small kitchenette
Service apartment
Bed & Breakfast
Hotel
Motel
Which of the following is the newest & fastest-growing segments of lodging industry?
Commercial
Casino
Suite
Convention
How many types of purposes are there for business travellers?
5
6
3
4
Corporate travel is also known as
Incentive travel
Individual business
Individual travel
Trade business
In which year did hotel started to use electronic key cards?
1900
2000
2002
1967
In which year did the Roosevelt Hotel in New York City first installed the television set in the room?
1950
1963
1947
1948
The first ever 5-star rating hotel in America was called
Waldorf Astoria
Tremont House
The Goldener Hirsch
The Raffles
How many channels are there to make an accommodation booking?
3
4
5
6
Which of the following are fixed cost of Front Office?
Full time labour, TV subscription fees, telephone & internet plans
Full time labour, TV subscription fees, casual labour fees
Stationaries, guest amenities, casual labour fees
Casual labour fees, TV subscription, telephone & internet plans
Which of the following does not provide revenues to the hotel?
Fitness Centre
Room
Telephone
Accounting
Which department attends to guest who stay on the premier floors?
Concierge
Business centre
Executive lounge
Telephone department
What is another term for fixed cost?
Insurance
Taxes
Utility bills
Overheads
What is the most important supporting department?
Engineering
Housekeeping
Security
Front Office
Which section does not belong to the F&B department in a hotel?
Room service
Stewarding
Kitchen
Refrigeration
What is the function of the Business Centre?
To be used as a place for business guests to hold their meetings.
In charge of attending to business guests and handling their requests/enquiries
Provide secretarial services such as faxing, courier services and booking of meeting rooms.
To handle finance and payments
What are some of the main departments of the hotel?
Front Office, Bell Desk, Security and Engineering
Human Resource, F&B, Finance and Front Office
Concierge, F&B outlets, Administration and Business Centre
Concierge, Reservations, Front Office and Security
Which department does Finance works very closely with?
Housekeeping
Engineering
Human Resource
Front Office
Why do staff go through different training?
Ensure knowledge and skills relevant to current industry needs
Protect property of guests, employees and the hotel
Stay competitive with work force
Increase commitment to the company
Who handles most mails and parcels in a hotel?
Concierge and Bell desk
Front Office
Guest Relations
Housekeeping and Front Desk
Which is not one of the procedures for incoming mails?
Check for reservation, note arrival dates
Fill out the GNF, attach to envelope
Place mail in envelopes, if not done so
Pass 1 copy of the GNF to Front Desk for same day arrival
Which is one of the correct procedure for incoming parcels after checking for reservations?
Fill out GNF, attach to parcel
Pass mail to Front Desk for same day arrival
File for future arrival at pigeonhole at Front Desk
Store for future arrival in holding area at Front Desk
Which is not one of the procedure for unclaimed mails & parcels with no return address or sender information?
Contact the guest who sent it out to make contact with the receiver
Send the parcel back to the sender
Staff who received the parcel can claim it under his/her possession
Transfer the parcel or mail to lost & found
Which is not a type of postal & courier service?
Basic local mail
Local whole dispatch
International air mail
Local express
Which is a type of safe deposit box service?
Lobby deposit box
Lobby safe deposit box
Housekeeping safe box
Concierge safe deposit box
Which is not a procedure to opening accessing and closing of safe deposit boxes?
Fill out a safe deposit box card
Verify guest's signature with registration card in the bucket
Verify guest's identity
FOA closes and lock the safe deposit box and keep the guest key safely
What is the correct recording system for the safe deposit box?
Single lock system
Multiple card system
Double lock system
Dual card system
Which 2 keys are used to open a safe deposit box?
Guest room key & master key
Individual key & guide key
Guide key & guest room key
Sub-master key & individual key
Whenever a safe deposit box is opened, guest's identity has to be verified and the date and time of access recorded. Will the guest need to sign the card to acknowledge access?
Yes
No
What does O.O.O stand for?
Out of options
Out of objection
Out of opinions
Out of order
Which of these is the correct formula when calculating occupancy percentage?
No.ofrooms aval for saleRooms sold×100
No.ofrooms sold No.ofrooms aval×100
No.ofrooms soldNo.ofrooms aval for sale ×100
No.ofrooms sold ×No.ofrooms aval100
Which of the following is not a reason for guest to request for a room change?
Room is too noisy
No water supply in room
Room is too expensive
Window cannot be opened
What kind of room change takes place without the presence of the guest?
Dead move
Live move
Deed move
Life move
Which of the following should be placed on OOO status?
Showroom
Carpet change
Bedbugs
Hospitality room
Which of the following is a characteristic of a live move?
Happens almost immediately after the request for change is made
Luggage and clothes on hangers will be moved by staff when the new room is ready
Without the presence of the guest
Whenever the room and front desk/bell desk is ready
Which room status means the guest is expected to check-out today?
Due out
Checking-out
Sleeper
Occupied
What is an occupied room and has not been serviced for the day called?
Stayover/Occupied (OCC)
Occupied dirty (OD)
Occupied clean (OC)
Do not disturb (DND)
What does "Locked out" means?
Room is locked by the hotel but guest can access with a duplicate key
Room is locked by the hotel and guest is unable to access the door with the key card
Room is unlocked but the guest cannot use the key card to enter
Room is used by another guest
When the guest has left the room without paying, what room discrepancy is this?
Sleeper
Skipper
Sleep-out
Skip-out
When a room is a scene of crime or guest staying avoids front desk to pay bills, what type key is used?
Stop key
Lock key
E-key
Grand master key
