WorksheetsAS2 E.O.W Quiz Aug 18-24
Total questions: 10
Worksheet time: 50mins
What is the most recent update?
Article about Eight Mile Style suing Spotify
BTS fans contacting about incorrect upload
'0 listening now' showing in the S4A Home tab
'0 listening now' showing in the S4A Home tab has been fixed.
True
False
How should we handle cases where BTS fans are contacting us about 'Winter Bear' incorrect upload?
Spam
Close as Resolved and tag with CS-9061
Tag with CS-2455 only
Artist: "I want to change the artist's listed in my Fans Also Like section, what do I do?"
If their F.A.L aren't dissimilar, respond with [Can you change what's in Fans Also Like?]
Escalate to AS3
Close as Resolved
Artist: "I'm a country artist and my Fans Also Like are rap and hip hop artists, help"
Respond with with [No artists In Fans Also Like] if they have over 1000 monthly listeners
If this is true, send to AS3 with the correct case note template.
Tag the case
With the Changes to Song Page in S4A update, where can we find listener data?
Songs tab
Music tab
Audience tab
Sending an onboarding email to someone who wasn’t onboarded is a
Low Prio crit fail
High Prio crit fail
What does redirected in Scatman mean? (See screenshot)
The content got ingested so we lost the original XML file
A quick way of merging two identical artist profiles
The user account is merged with their artist profile
How do we handle NOI cases?
*Notice of Intention*
Respond with Direct to Publishing Support article
Send Short Unclear Message article
Close as Resolved
Where do we go to check New music submissions?
The Audience tab in S4A
In Artist History lab
On the profile tab
