WorksheetsKC 40
Total questions: 10
Worksheet time: 2hrs 40mins
What are the required information needed when submitting an Injury claim using the form? Select all that apply.
BM assigned to the brand,
Date of Event,
Report Date,
Type of Injury,
COA assigned to the brand
Ship Date,
Additional Notes,
Status,
Customer Name
Brand,
Order Number,
Country of Purchase,
AMZ Allstar
COA assigned to the brand,
Type of Injury,
Brand Channel,
Date of Event,
Report Date
Photo,
Message Screenshot,
Resolution,
Shipped to Legal
A DTC order is in an "Unfulfilled" state and confirmed no manual order has been initiated yet on any of our fulfillment channels. The item is available on our Amazon marketplace web. You processed a replacement in Amazon Seller Central for that order. Do we still need to manually tag the DTC order as fulfilled?
NO
MAYBE
YES
Emails: What would you do if you saw that the email of the recipient in Ameyo or in Zendesk is addressed to mailer@shopify.com?
I will leave it as it is since this was the customer's email address.
I will report it to my Pod lead, SM and to the Tech Team.
I will take a screenshot of the customer's email and report it to Ameyo-concern Issue channel in Slack
I will edit and change it to the customer's correct email address. This would help send my responses in a timely manner and would allow the system to send the survey automatically.
All Personal injury/Property Damage claim units should be sent directly to which address?
Amanda Blue 85 West Street Suite 4, Walpole, MA 02081
Mairead Blue 85 West Street Suite 4, Walpole, WA 02081
Erin Mulkern 85 West Street Suite 4, Walpole, MA 02081
Mairead Blue 85 West Street Suite 4, Walpole, MA 02081
To which channel should we escalate Walmart concerns?
walmart
specific Brand/DTC Channel
suspensions-ticket
marketplace-walmart
marketing
A customer emails us about his order missing a power cord. After checking the appropriate platform, you were able to send out a replacement to their preferred shipping address. Which of the following tags must be appropriately filled up? Select all that apply.
Post Purchase Reason
Customer Verbatim
Replacement Reason
ASIN
Marketplace
When sending out an email to our customers after a phone call, how do we make sure we're sending emails from the appropriate brand?
We just send the email, it detects and sends from the correct brand.
We change the queue of the ticket and our email should be updated automatically after.
We need to select the correct email address from the drop-down list in the Media Profile portion of Ameyo.
A customer sent us an email and would like to work with us in return for a discounted rate on freight shipments and fulfillment of orders. Which form should you fill under PRISM?
Affiliate Request Form
Partnerships Request Form
Sponsorship Request Form
PR Request Form
No Form
Which of the following statements are correct when handling Amazon Q&A? Select all that apply.
We treat these tickets as normal Buyer Messages or Direct Mails.
Amazon Q&As route from the Notifications Channel and are answered in Ameyo.
When manually pulling Amazon Q&As up, we need to visit the Feedback portion under the Performance tab.
When replying to Amazon Q&As, we still need to include our NAME and SCREENSHOT of our answer.
When handling Walmart orders, which of the following is an appropriate parameter to escalate a concern? Select all that apply.
Acknowledged orders
Past due orders
Orders with a pending refund/replacement
All other refund/replacement concerns
