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WorksheetsFBS
Total questions: 25
Worksheet time: 13mins
Which of the following is the PROPER sequence of food service?
appetizer, soup, salad, main entree, dessert
soup, salad, appetizer, main entree, dessert
appetizer, salad, soup, main entree, dessert
none of these
Which of the following is PROPER procedure in welcoming the guest?
Greet them according to the hour of the day and welcome them with smile through mentioning the name of your restaurant
Greet them according to the hour of the day and welcome them by mentoring their name then introduce yourself politely and with smile
Greet them and welcome them politely and with smile and ask if they will eat in your restaurant
none of these
Situation: Good morning! Welcome to Victory International Restaurant. Do you have a reservation here?
Guest: Yes. I have.
Question: What is the next step does the receptionist do?
Ok Ma'am, may I know your complete name
GUest: Elvira Matel Dela Cruz
RECEPTIONIST: Ok Ma'am please stay here for a while and let me check your reservation details
RECEPTIONIST: ok Ma'am may I know your complete name.
GUEST: Elvira Matel Dela Cruz
RECEPTIONIST:Ok mam let me escort you to your table
RECEPTIONIST:Ok Ma'am, may I know your complete name.
GUEST: ok MAM. Have a seat first and let me check if there is a vacant table for you.
none of these
RECEPTIONIST: Good morning! Welcome to Victory International Restaurant. Do you have a reservation here?
GUEST: None
Question: What is the next step does the receptionist do?
RECEPTIONIST: Ok Ma'am may I know your complete name?
GUEST: Elvira Matel Dela Cruz
RECEPTIONIST: Ok Ma'am Elvira may I suggest a table for how many person
RECEPTIONIST: Ok Ma'am may I know your complete name?
GUEST: Elvira Matel Dela Cruz
RECEPTIONIST: Ok Ma'am let me escort you to your table
RECEPTIONIST: Ok Ma'am, may I know your complete name
GUEST: Elvira Matel Dela Cruz
RECEPTIONIST: Ok Ma'am Have a seat first and let me check if there is a vacant table for you
none of these
What is the PROPER greeting and welcoming if the guest is not in a good mood?
Smile with eye contact and greet and welcome them by saying your name and your restaurant
Eye contact and smile. Greet them acoording to the hour of the day and tell something good about your restaurant
Smile and bow your head. Greet them and welcome them and help them to carry his/her luggage
none of these
Which of the following is PROPER escorting the guest?
the receptionist guide the guest on his/her way to his/her table
let the guest to follow the receptionist going to his/her table
hold the arm of the guest and make it sure that he/she is safe going to his/her table
none of these
Which is PROPER in the following?
before seating the guest ask him/her if the table is approve to him/her
before seating the guest, wipe the seat first before allowing him/her to seat
before seating the guest, lay down his/her table napkin first
none of these
Which is IMPROPER in seating the guest?
before seating the guest, apply pull and push
after seating the guest ask him/her the permission to lay down his/her table napkin
let him/her seat and make sure that the table is clean and arrange well
none of these
Where is the position of the receptionist when he/she lay down the napkin of the guest?
avoiding contact any part of your hands to his/her body
ask permission to lay down his/her table napkin on his lap and make it sure that you place it properly with your bare hands
say excuse to hold his/her lap to place the table napkin properly
none of these
Where is the position of the receptionist when he/she lay down the napkin of the guest?
left side of the guest
right side of the guest
at the front of the guest
at the back of the guest
In serving the pre-meal drink, in which position does the water should stand?
left side of the guest
right side of the guest
at the front of the guest
at the back of the guest
In presenting the restaurant (main/food) menu, in which position the water should stand?
left side of the guest
right side of the guest
at the front of the guest
at the back of the guest
In taking the food orders, in which position does the water should stand?
left side of the guest
right side of the guest
at the front of the guest
at the back of the guest
Which of the following are the waiter right things to prepare before taking orders?
ballpen, waiters cork screw and note pad
trays, trolleys and ballpen
ballpen order pad
none of these
Which of the following is CORRECT sequence taking food orders?
soup, salad, appetizer, main dish, dessert
appetizer, soup, salad, main dish/drinks, dessert
appetizer, soup, main dish, salad and dessert
none of these
After taking food and beverage orders which of the following is the next step?
Place and send orders to the kitchen promptly
compute the total bill of the guest
cook and prepare the food and beverage
none of these
After the kitchen staff prepared the food/beverage orders, what is the waiter need to do?
serve the food/beverage orders as much as possible
chech the quality of the food
taste the food to assure that it is delicious
none of these
Which tray is appropriate in serving beverages order?
round tray
rectangular tray
triangular tray
none of these
Which tray is appropriate in serving food order?
round tray
rectangular tray
triangular tray
none of these
How you relay information about special request?
write the special request using note pad
repeat the special request to your guest to clarify it well
both a and b
none of these
Which of the following is American Service/ Ala Carte?
The waiter serves the food in individual plate according to the sequence of meal
The waiter serves all of the foods and beverages order in a particular table of a group of people
The food cooks at the front of the guests and serve it as much as possible
The food cooks at the front of the guests and serve it as much as possible
none of these
What is Russian Service?
The waiter serves the food in individual plate according to the sequence of meal
The waiter serves all of the foods and beverages order in a particular table of a group of people
The food cooks at the front of the guests and serve it as much as possible
none of these
Which of the Food Service needs of the presence of chef de rang and comis de rang?
American service
Russian service
French service
Buffet service
What is Chef de rang?
the one who cook the food order of the guest
the assistant of the chef
the receptionist
none of these
What is Comis de rang?
the one who cook the food order of the guest
the assistant of the chef
the receptionistnone of these
