WorksheetsCall Quiz
Total questions: 5
Worksheet time: 3mins
On calls, what do we define as "The moment of truth"
Instance of contact or interaction between a customer and a firm
When you are waiting for the student to be truthful
When student is waiting for you to be truthful
When you find out what the call is actually about
For Outbound calls, do you have to ask the student if they have time to talk
Yes
No
Sometimes
Why do we ask for 2 security questions on calls
This is Prodigy's rules
To ensure we are speaking to the correct person
To avoid getting a Critical Error
To ensure we have the correct contact information for the student
What needs to be done when closing a call
Recap what was agreed/ spoken about
Thank the client for calling
Offer further help ‘ Is there anything else I could assist you with
Leave notes
Do we have to leave dashboard comments on Platform
Yes
No
Only if they have an active application
