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WorksheetsHigher Admin & IT - Communication
Total questions: 14
Worksheet time: 7mins
How many methods of communication are there?
5
4
6
Internal communication tends to be...
Informal
Formal
External communication is important because...
it helps create a good impression
it helps work to flow within the office
it helps foster good relationships between staff
What is the software package used for VISUAL communication?
PowerPoint
Publisher
Excel
Access
What are the advantages of written communication? (Pick 2)
Provides a permanent record for the future
Allows for a two way discussion
Appropriate for personal messages and delicate situations
Can be more structured and consistent
What are the disadvantages of written communication? (Pick 2)
Can take longer to prepare and send
Sender cannot use non-verbal cues, such as body language
Distractions and interruptions can interfere
Number of participants may be limited
What are the advantages of oral communication? (Pick 2)
Allows for two-way discussion/interaction
Information can be given quickly
Provides a permanent record for the future
Can be more structured and consistent
What barrier to effective communication is this "The receiver doesn't engage with the message so the meaning is lost"
Lack of interest
Lack of feedback
Differences in perception
Distortion
What barrier to effective communication is this "Too much information can make the recipient tired and confused"
Information overload
Lack of feedback
Differences in perception
Distortion
What method of communication would you use if you wanted to ask your colleague for advice?
Written
Oral
Electronic
Visual
You have been asked to send event information to a guest speaker. What would be the best method of communication?
Oral
Written
Visual
A memoranda is a form of...
Written
Oral
Visual
Electronic
Is this effect of poor communication based on the individual employee or organisation?
"Poor communication may lead to poor decision-making."
Individual employee
Organisation
Is this an effect of poor communication based on the individual employee or organisation?
"Low morale and low self-confidence ."
Individual employee
Organisation
