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WorksheetsSSP1 Final Review
Total questions: 20
Worksheet time: 18mins
How can a customer change their password on their personal account on a computer?
Account Summary > Password Changes > Change Password
Gear Icon > Change Password from Dropdown
Setting > Change Password
Gear Icon > Security > Edit (Next to Password)
How can a customer create a UK PayPal Account from an Unregistered Account?
By clicking Upgrade Account in the Overview page
By receiving a Credit Card payment
By clicking the "Sign Up" link in the email receipt
By calling PayPal to request Account Setup
How long is the "Issue Refund" link available on a completed received payment?
180 days
90 days
45 days
30 days
Jen is logged in her PayPal Account and would like to update her email address from Jan@gmail.com to Jen@gmail.com.
“Edit” link in her profile under “Email Addresses”
Create a new PayPal acct & close the old one
Use Admin Tools to add & remove the email addresses for her
Add, Confirm & Edit the new email address before removing the old email
Ana is on the PayPal homepage and needs to recover her password as she cannot log in. What does she need to do?
Click "Log In" then choose "Get Password"
Click "Log In" then choose "Having Trouble Logging In"
Click "Log In" then choose "Problem with Sign In"
Click "Help" then choose "Get Password"
Rose received an email from PayPal saying that her card is about to expire. What can you do for the customer?
Teammate updates the expiration date in Compass
Email the customer steps on how to do it on the website
Customer can update expiration date from the profile area
Expiration date cannot be updated. Use another card
To guide a customer through sending money using an iPhone, what tool will you use? Select the best answer.
InfoCenter
Compass Composite View - Transaction
Your Personal Phone
APS Simulator
What Compass Workflow shoul you use to create a note on an account?
Account Setup > Notate Account
Account Security > Notate Account
General Information > Notate Account
Transaction > Notate Account
What does a customer need access to in order to complete an Instant Password Recovery?
Confirmed phone number
Confirmed address
Confirmed credit card
Confirmed email address
What is required for a customer to do to lift the Withdrawal Limit on their UK PayPal account?
Add and confirm a bank account
Link and confirm credit or debit card
Confirm their address through the AVC system
Any two of the above
What is/are the seller's funding source(s) to issue a refund?
PayPal Balance only
Bank Account only
PayPal Balance or Bank Account
Any active funding source
Which of the following statements is true regarding funding options when sending money?
Customer has option to change the funding source for each payment they will make
Customer is forced to select a funding source for each payment they make
Customer must select a funding source within their profile before sending money
Customer has the ability to set a default funding source before sending money
Which of the following is a fake email indicator?
The email contains links to PayPal Shopping discounts
The customer is receiving an email from service@paypal.com
The customer is being addressed by full name
The customer is being asked to click on a link within the email
How do you change to another PayPal account in Compass?
Finish Wrap-Up and search for an account on the next screen
Access the “Switch Accounts” flow -search for a new account
CTR+N in the Compass window and search for a new account
You only access one account in Compass per contact
In the UK, where is the £1.00 GBP Link and Confirm charge refunded to for all cards?
Credit Card
It is not refunded
Bank Account
PayPal Balance
Raine used the wrong bank account to send an Instant Transfer payment. Which is true?
Senior Teammate can change the funding source when the customer call
Stanley can't change the funding source for completed payments
The bank can cancel the withdrawal
He can change it -select "Change Funding Option"
Customer asked "How long will it take to add money to my PayPal account to make a payment?"
Add money 1-2 business days before making the payment
Add money 3-5 business days before making the payment
No need to add money as long as you have a added financials
Add money 5-7 business days before making the payment
In Compass (aside from stale financials), what situation can you validate using street address?
Compass auto populates address due to lack of financials
The customer cannot remember their bank account number
Customer has lost their card and they have no other information
Customer has recently moved and they need to change their address
Customer has £85.00 GBP on their PayPal Balance and wants to pay £50.00 GBP using a card. Which statement is true?
Select the card as the funding source unless it is set as preferred funding source already
Cards are always set as the default funding source for new accounts
Withdraw the balance/send a payment so the card can be used
Balance are only for personal payments
Anne paid using Instant Bank Transfer on Monday. The seller refunded the payment using their PayPal Balance on Tuesday, when and where will it be?
Instantly, credited to Anne's PayPal balance
Instantly, credited to Anne's bank account
5-7 working days from the date of payment, credited to her bank account
5-7 working days from the date of payment, credited to her PayPal Balance
