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Verizon - UXINDIA Stall Quiz 2

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

Which part of a webpage receives most of the users’ fixations?

a)

Left half of the page

b)

Right half of the page

c)

Both sides of the page receive about an equal proportion of fixations.

d)

It depends on the page level in the site’s IA hierarchy.

2.

A workflow diagram is a graphical representation of __________ conducted by users of a system.

a)

Feedback requests

b)

Activities and actions

c)

Inactivity and time-outs

d)

All of the above

3.

Which of the following does NOT usually appear in a service blueprint?

a)

Customer emotions

b)

Customer actions

c)

Processes

d)

Backstage actions

4.

What does "Negativity bias" in a Humans' tendency mean?

a)

Give less weight to negative experiences than to positive ones

b)

Give more weight to negative experiences than to positive ones

c)

Ignore all negative aspects on a website and focus on the positive

d)

Rebel against unreasonable requests such as filling in a long form on a website

5.

Which of the following is NOT a type of microcontent?

a)

Page title

b)

Headline

c)

Tagline

d)

Email body

6.

Which of the following is NOT a typical "you-are-here" navigation mechanism?

a)

Logo

b)

Breadcrumbs

c)

Footer

d)

Window (page) title

7.

The 3-click rule is a theory related to website navigation that suggests that a user of a website should NOT be able to find information with less than three clicks.

a)

True

b)

False

8.

Which has better brand value and are less likely to lose customers?

a)

Uber, because they're expensive & have great branding.

b)

Ola, because they're cheap & easy to deal with.

c)

Ola, because they that great offers & have auto also.

d)

Uber, because their customers keep coming back.

9.

This company attributes User Experience, for taking them from near failure to being valued at 10 billion dollars

a)

Netflix

b)

Best buy

c)

Enjoy

d)

Airbnb

10.

How can we keep winning at what we do?

a)

When we start deliver for tomorrow's customer's today

b)

When we start diversifying our skills & product offerings

c)

When we understand the people who engage with our business

d)

By designing fantastic products for new markets