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WorksheetsCustomer Relationship Management & Live Chat
Total questions: 10
Worksheet time: 6mins
What does CRM stands for?
(a)
What are the functions of CRM?
Sales monitoring
Build prospects and customer database
Log Follow-up & Support Communications Properly
Deal updating
all of the above
You can build prospects and customer database through
Met at events or meetings
website
all of the above
How does CRM monitor sales?
By setting a deal opportunity for every prospect added
By not reminding the team that every account is possible "sales opportunity"
all of the above
Live Chat Support is one way of ensuring that your customers are properly taken care of.
True
False
Why do you have to log follow-up and support communications properly?
To include outreach such as releasing relevant articles, training, educational content, etc.
For tracking and transparency
To improve communication with new ones
Why do you have to update your "deal"?
For tracking and transparency
To remind the team that (every) account is a possible “sales opportunity”
To come up with new content and approach "ideas" to keep in touch (without spamming)
What is the best example of a messenger marketing tool?
chatbot
ManyChat
Messenger
In live chat when you enable notification so you will receive a notice when there is a live chat message.
True
False
You don't have to Connect your ManyChat account to your FB page to use it.
True
False
