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WorksheetsKNOW IT ALL!
Total questions: 40
Worksheet time: 40mins
How many members are in our current loyalty program (June 2019)?.
52 million members
50 million members
45 million members
40 million members
Which % of our revenue comes from Loyalty members?.
15%
25%
50%
30%
How much more do loyalty members spend than non-members per visit on average?.
x2.1
x3.1
x1.5
x2.5
How much more does a Platinum member spend as compared with non-members?.
x5
x13
x15
x10
How many nights do you need to spend to become Platinum?.
90 nights = 3 months of their lives
30 nights = 1 month of their lives
60 nights = 2 months of their lives
45 nights = 1.5 month of their lives
What is the benefit that everyone gets, starting from Silver?.
Spa vouchers
F&B vouchers
Drink vouchers
Stay vouchers
What's this member card?.
GOLD
PLATINUM
SILVER
CLASSIC
What's "Limitless" mean?.
= Personal assistant
= Secret
= Secret, invitation-only
= Invitation-only
What's this member card?.
SLIVER
DIAMOND
GOLD
CLASSIC
What's this member card?.
LIMITLESS
GOLD
SILVER
DIAMOND
What's this member card?.
PLATINUM
SILVER
LIMITLESS
GOLD
What's this member card?.
GOLD
LIMITLESS
PLATINUM
SILVER
How many nights and points do you need to spend to become Diamond?.
60 nights
16,000 status points
26,000 status points
90 nights
What're 02 main factors for ELIGIBILITY to Earn Points?.
Earn and Burn
Eligible channels and rates
Stay and Expenses eligibility
Booking With Points and Burn 4 Stay
What's the REDEEM equivalent for F&B without staying at the hotel?.
1pt = 1€
2,000 pts = 40€
2,000 pts = 20€
25 pts = 10€
What's Burn 4 Stay?.
Redeem at the time of booking
Redeem anytime during the stay
Redeem at the time after checked-out
Redeem without staying at the hotel
What's the REDEEM equivalent for eligible stay at the hotel?.
1pt = 1€
2,000 pts = 40€
2,000 pts = 20€
25 pts = 10€
What's the EARN equivalent for F&B without staying at the hotel?.
1€ = 2.5 pts
20€ = 31 pts
1€ = 1 pt
10€ = 25 pts
What is the Meeting Planner offer (Multi Choice)?.
An offer for ALLs' guests whenever they have a meeting
An offer part of the Loyalty programme
An offer dedicated to professional event organisers
An offer for private event organisers
What does ALL mean?.
Accor, Limitless, Life
Accor, Leisure, Legacy
Accor, Live, Limitless
Accor, Love, Leisure
What are the 4 pillars of our new brand architecture?.
Lifestyle - Extended stay - Live - Work
Live - Love - Play - Business Accelerators
Work - Play - Business Accelerators - Experience
Live - Work - Play - Business Accelerators
Where can we live the new digital journey?.
accor.com/all
all.accor.com
Not defined yet
all.com
What's ACDC?.
Accor Customer Develoment Central
Attention - Care - Do - Check
Accor Customer Digital Card
What's ACDC used for (Multi Choice)?.
To personalise our guests' stay
To download music
To inform other hotels that a member didn't get one of his benefits
To credit points
What are the 4 pillars of our Loyalty Programme?.
Booking with points - Burn 4 stay - Eligibility - Earn
Eligible Rates - Eligible Channels - Eligible Revenues - Eligible Stay
Eligible Channels - Eligible Rates - Save - Enjoy
Save - Earn - Redeem - Enjoy
What is the maximum period to credit a member stay post check-out?.
1 day
7 days
10 days
1 month
How many rooms can the member book to earn points?.
1
2
3
4
Which is incorrect if the member book up to 2 rooms and would like to earn points?.
The member can earn status nights for the room occupied by card holder
The member can earn status nights for both rooms
The member can save points on both rooms' accommodation
The member should stay in one of the two rooms
When do I have to validate the BWP?.
Upon check-in and up to 7 days after check-out
7 days after check-out
Upon check-in and up to 2 days after check-out
Upon check-out
When a stay is non-eligible, what are members entitled to?.
Earn status points but no reward points
In-hotel soft benefits such as welcome drink, but no points
No benefits whatsoever
Which is incorrect?.
No Earn On Burn
Taxes and no-shows are never eligible
Room expenses are always eligible when a stay is eligible
If the stay is eligible all expenses will be eligible
How can a guests be enrolled in our ALL Loyalty programme (Multi choice)?.
Online (Website & App)
Through Call Center
At The Hotel
By SMS
Which step is mandatory during enrolment?.
Filling out the mailing address
Filling out the mobile number
Obtaining the guest formal agreement
How can a member use his points if not at a property level (Multi choice)?.
To pamper themselves on La Collection
To Burn 4 stay during or upon check-out
To live Limitless Experiences, such as concerts, food festivals or sporting events
With one of our numerous partners
How can a member use his points at a property level (Multi choice)?.
Booking with points
Present the card to reservation
Direct call reservation
Burn 4 stay
Which is incorrect about Accor Plus?.
Accor Plus is fully integrated with ALL
Member belongs to both programmes with one card
If member is not a LCAH member but chooses to enroll automatically granted Silver status
Member will receive 50% discount for F&B services at any participant outlets
Which isn't Accor Plus benefits?.
Complimentary Stay
Silver Status
Red Hot Rooms
Dining Privileges
Myresorts
Which is incorrect about these types of point?.
Courtesy points allow us to offer, as a gesture of goodwill, a compensation
Rewards Points can be earned on property as well as off-property with partners
10€ spent = Earn 1 Meeting Planner point
Status Points ONLY EARN through on-site spending
What is the equivalent between euros and Reward points for the Platinum member Earn during a stay?.
10€ = 31 reward points
10€ = 44 reward points
10€ = 37 reward points
10€ = 25 reward points
What is the equivalent between euros and Reward points for the Silver member Earn during a stay?.
10€ = 31 reward points
10€ = 44 reward points
10€ = 37 reward points
10€ = 25 reward points
