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WorksheetsOperations
Total questions: 15
Worksheet time: 15mins
Which alternative describes a business that is a cost leader?
It has a high variation in demand
It has a high level of customer contact
It has a low volume and produces customised products
It has the least amount of input possible to produce a given amount
Which ONE of the following is a method of differentiating a product?
The business has a mass-produced product
The business has low variety as a transformation process
The business changes the physical appearance of the product
The business charges customers for services
An operations manager is concerned with environmental sustainability. Which policy will the operations manager adopt?
developing and using renewable resources
implementing recycling in production only when costs are low
using non-renewable resources in production
having an environmental impact greater than systems need to recover
What is the definition of corporate social responsibility?
Managers understand value systems and morality
The business ensures that laws are strictly observed
The business meets present needs, leaving resources for the future
A business tries to improve the quality of life of community members
Which influence on operations involves the need to constantly upgrade equipment and retrain staff?
Technology
Globalisation
Government policies
Cost-based competition
Which group of resources are transformed resources?
materials, information, facilities
materials, information, customers
materials, human resources, facilities
human resources, information, customers
Maria is a dressmaker. Her main customers are brides to be, bridesmaids and year 12 girls. Maria's busiest time of the year is during the HSC making formal gowns for the Year 12 formal.
Which alternative best describes the application of the four V's to Maria's business?
high volume, low variety, low variation in demand and low visibility
high volume, high variety, low variation in demand and high visibility
low volume, low variety, high variation in demand and low visibility
low volume, high variety, high variation in demand and high visibility
What does a critical path analysis chart indicate?
milestones in the progress of the project
the person or group of persons responsible for each activity
the shortest time possible to complete the operations process
critical steps in managing resources to complete simultaneous activities
Elle owns a florist business and has a main performance objective of developing products that are matched to her customers' needs.
Which term describes Elle's main performance objective?
Cost
Speed
Quality
Customisation
Which of the following is a strategic decision of supply chain management?
improving quality
assessing performance
on-the-spot decision making
developing a network of suppliers
Which alternative refers to logistics?
managing the flow and storage of material
managing the value chain from inputs to final product
acquiring inputs across the borders of a number of countries
process sequences that add value to a product at stage
Which of the following is an advantage of outsourcing for a business?
Outsourcing reduces the number of local jobs
The business relies on other businesses to supply raw materials
The business uses the employees of other business to produce its inputs
There is less control over the flow of inputs by managers of the business
What term is applied to technology that is still being developed?
established technology
computer-aided design
leading-edge technology
computer-aided manufacture
Tib owns and manages a new car business. The beginning of each year is a problem because space in her display lot is limited and she always has unsold stock of last year's models. She is aware customers prefer new models and is looking for an inventory management system that will help her display her new stock.
What inventory management system should Tib use?
LIFO
FIFO
FCFS
JIT
What is an appropriate sequence for managing change effectively?
set achievable goals; create culture of change; implement change; identify the need for change
identify the need for change; set achievable goals; create culture of change; implement change
create culture of change; identify the need for change; implement change; set achievable goals
implement change; set achievable goals; create culture of change; identify the need for change
