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WorksheetsRooms Divsion
Total questions: 12
Worksheet time: 6mins
Which hotel brand is the largest hotel brand (based on number of properties) in The Netherlands?
Van der Valk Hotels
Westcord Hotels
NH Hotels
Fletcher hotels
Hotels can be owned and managed in different ways
True
False
Outsourcing can be described as:
A company does the regular duties outside instead of on premises
A company contracts another company to provide particular services
A company is taken over another company
Activities in a hotel which are suitable for outsourcing are:
Housekeeping, linnen and maintenance
Finance, sales & marketing and Ict
Actually you can outsource anything
A characteristic of an independent hotel or privately owned is:
Full control and fully financial risk
Well known standard operating procedures
Brand recognition for the guests
A franchised hotel entails
The hotel belongs and is owned by a big hotel chain
Hotel owner pays the brand owner a fee to use the hotel concept
What entails a management contract in the hotel industry?
An agreement between the owner of a hotel property and a professional hotel management company.
A hotel has contracts with several partners to be able to run a hotel
Room status terminology: what does it mean that a room is clean and vacant?
Room is vacant, has been cleaned, and can be assigned to a
guest
Room needs to be cleaned and has to become vacant.
Room status terminology: what entails a stay-over?
Guest will stay in room at least one more night
Guest has stayed already in the hotel and will move to a new room.
Branding can be defined as:
a “name, term, sign, symbol, or design, or a
combination of these, that identifies the maker
or seller of a product or service”
Every sign that is capable of distinguishing the
goods or services of a company
Hotel terminology: PMS is acronym of:
Post Management School
Property Management System
Proper Managed Service
What are productivity standards?
The acceptable quantity of work to be done by department
employees.
How many tables can be served during dinner time
How many hotel rooms can be cleaned during a shift
