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Worksheets

Email Etiquette

Total questions: 50

Worksheet time: 24mins

Name
Class
Date
1.
It is always important to have a subject line in an email.
a)
True
b)
False
2.
The tone of your message is established in your email communications:
a)
In the subject line.
b)
In the first two sentences of your email.
c)
In the closing.
d)
In the subject line and the first two sentences of your email.
3.
Having multiple topics in one email is acceptable business practice.
a)
True
b)
False
4.
Chunking refers to:
a)
Dividing email into multiple topics.
b)
Dividing email into beginning, middle, and ending.
c)
Sending email to multiple different user groups.
d)
None of these explains chunking.
5.
Select which tip regarding email tone is most appropriate.
a)
Avoid using absolute words like all, none, never or always.
b)
The frequent use of all caps in emails is acceptable to get your point across.
c)
Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient.
d)
Using the word "you" in an email is a great way to personalize the message.
6.
Select the subject that is NOT appropriate to communicate through email.
a)
Requiring a response in writing.
b)
Praising an individual or group of people for a job well done.
c)
Communicating information needed by many people.
d)
Requesting a password.
7.
Emails create a permanent record.
a)
True
b)
False
8.
Proofreading is not important in emails as it is considered casual communication.
a)
True
b)
False
9.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)
Immediately go to your supervisor.
d)
Go home. You have had enough for today.
10.
Knowing your audience is important in email communication.
a)
True
b)
False
11.

What does "email etiquette" mean?

a)

correct behavior for writing and answering email

b)

proper way to reply to any messages online

c)

rules for writing papers

d)

N/A we text instead of use emails

12.

Why is email etiquette important?

a)

written communication is increasing all the time

b)

without immediate response, it's easy to be misunderstood

c)

with limited class time, email can be used to ask questions

d)

it's not; texting and social media will take over the world.

13.

To create a new email in Gmail, click the _____ button.

a)

X

b)

compose

c)

new email

d)

start

14.

A subject line should...

a)

be blank

b)

be descriptive and clear

c)

briefly identify what is in the content of the email

d)

use 1 word

15.

The _____ is the main part of the email message that contains text and images/attachments.

a)

body

b)

closing

c)

paragraphs

d)

subject

16.

The _____ is the main part of the email message that contains text and images/attachments.

a)

body

b)

closing

c)

paragraphs

d)

subject

17.

A ____ should always begin the body of your email.

a)

date

b)

salutation

c)

signature

d)

subject

18.

When emailing a teacher ALWAYS include...

a)

3 paragraphs

b)

descriptive subject

c)

emjois

d)

full name and class period/section

19.

Always try to keep an email to 1 ______ in length.

a)

sentence

b)

screen

c)

paragraph

d)

word

20.

Emails should be written using ______ as the font color.

a)

black

b)

gray

c)

rainbow colors

d)

white

21.

Use the _________ font when writing an email.

a)

bold

b)

decorative

c)

large

d)

default, professional

22.

You can use ________ in an email to add a friendly tone.

a)

negative words

b)

all caps

c)

emjois

d)

contractions

23.

Choose 1 of the better examples of a salutation.

a)

hi

b)

good morning

c)

Dear Mrs. Gate City

d)

Hey!

24.

A closing is a polite ending to a message. Which is a good example of a closing?

a)

best reguards

b)

sincerely

c)

thank you

d)

good bye

25.

A signature is used at the end of your email to provide identifying information such as your...

a)

address

b)

grade/school

c)

first and last name

d)

phone number

26.

Always proofread your email for ________ errors before sending.

a)

grammar

b)

puncuation

c)

capitalization

d)

spelling

27.

After you hit Send, _____ could read the email.

a)

only you

b)

only the recipient

c)

no one

d)

anyone

28.

If you receive an email, it is good etiquette to reply within _____ hours.

a)

12

b)

24

c)

48

d)

168

29.

Which of the following is the most common blunder when using email?

a)

Talking bad about others

b)

Not proofreading an email before sending it

c)

No greeting

d)

Using Reply All, CC, and BCC correctly

30.

Using all CAPS in your writing is the same as...

a)

shouting

b)

whispering

c)

talking normally

d)

None of the above

31.

You should always proofread an email prior to sending it.

a)

True

b)

False

32.

You are replying to an email chain with 10 people on it. Your comments will be crucial to know for the original sender and a few other recipients. Do you use Reply All when sending your response?

a)

Yes

b)

No

33.

A colleague got a new job and sends a farewell email to the whole office. Do you use Reply All in your congratulatory response?

a)

Yes

b)

No

34.

Your supervisor asks you to follow up on something with a customer. You should copy your boss on the correspondence so that he/she will know that you have completed their request. Should you use CC or BCC?

a)

CC

b)

BCC

35.

Your manager has asked all team members for input on solving a customer issue. Do you use "Reply All" in your response?

a)

Yes

b)

No

36.

When someone is on a BCC (Blind Carbon Copy), this prevents...

a)

others from knowing they are on the email chain.

b)

others from accessing their email address.

c)

the person from receiving Reply All responses

d)

All of the above

37.

Your colleague has introduced you to a new customer relationship. In your first introductory email to the new customer, should CC or BCC your colleague?

a)

CC

b)

BCC

38.

Response times to emails should be the same, whether internal or external.

a)

True

b)

False

39.

The most important reason for following email etiquette standards is....

a)

Because you told me to

b)

Efficiency

c)

So I don't get in trouble

d)

Professionalism

40.

The word netiquette means ______________________.

a)

network etiquette

b)

email rules

c)

digital signal

d)

online resources

41.

Why should we be thankful for email access?

a)

quicker, easier, cheaper and environmentally friendly

b)

it's free

c)

quicker and it's harsh on the environment

d)

cheaper and is more meaningful

42.

You should never forward:

a)

facts

b)

documents

c)

responses

d)

chain letters and offensive remarks

43.

Emails are:

a)

permanent

b)

erasable

c)

informal

d)

blogs

44.

When you are sending an email you should always include:

a)

the original

b)

a poem

c)

an opinion

d)

a letter

45.

Three problems with punctuation in emails are

a)

commas in the wrong place, careless writing and paragraphs that are not separated with spaces

b)

correctly spelled words, correct grammar and correct punctuation

c)

correct punctuation, spelling problems and poetry

d)

correctly spelled words, correct punctuation and poems

46.

You should always keep copies of ______________ emails.

a)

important

b)

personal

c)

musical

d)

inappropriate

47.

What should you always do before sending an email?

a)

Reply

b)

Forward

c)

Copy

d)

Re-Read

48.

You should keep your email concise - keep it on topic and keep your message brief.

a)

True

b)

False

49.

You should punctuate poorly and add many exclamation points and emojis.

a)

True

b)

False

50.

You should email when you are upset or emotional.

a)

True

b)

False

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