WorksheetsEffective Communication
Total questions: 31
Worksheet time: 16mins
_______________ is the creation and sending of information, thoughts, and feelings from one person to another.
Feedback
Communication
Exchange
Message transfer
All communication requires a _______ and a ________.
sender; listener
sender; receiver
speaker; receiver
speaker; listener
Which of the following is a key characteristic you should know about your receiver?
Age
Shoe size
Political affiliation
Income level
How can you ensure positive feedback from your receivers?
Encode your message
Use communication cues
Be clear and specific
Look them in the eyes when you speak
If your coach uses a hand signal to send you a message during the game, which step of the communication process is she using?
Encoding
Channeling
Decoding
Feedback
Which step of the communication process are you using when you read a text message?
Encoding
Channeling
Decoding
Feedback
Which of the following is an example of a communication cue that a teacher may see during his lecture?
Fiddling with your hair
. Yawning
Looking out the window
All of the above
Which of the following is an example of external noise?
Dog barking
Daydreaming
Hunger
Reminiscing
What type of message is the following “I lost my homework today”?
Information-only
Action-and-information
Negative-information
Feedback
Which of the following is an example of internal noise?
Siren
Phone ringing
Worrying
Dog barking
What type of message is the following “Can you help me study tomorrow”?
Information-only
Action-and-information
Request for Information
Feeback
Which of the following is an effective action-and-information message?
Do you have a car?
Can you give me a ride home?
Can you give me a ride home at 4:30 today?
I am not feeling well today
Which method of eliminating noise focuses on ensuring your receiver understands what he or she is supposed to do and know?
Use concrete words
Use simple words
Break through the noise
Know the purpose of your message
Which of the following can help you break through the noise?
Use concrete words
Use simple words
Think in terms of your receiver
Know the purpose of your message
Which method of eliminating noise focuses on using short words?
Use concrete words
Use simple words
Break through the noise
Know the purpose of your message
Which method of eliminating noise encourages you to use words that draw pictures in your receiver’s mind?
Use concrete words
Use simple words
Break through the noise
Know the purpose of your message
Which of the following should you do when asking for feedback?
Use yes-or-no questions
Ask your listener to repeat what you said
Ask your listener to complete a survey
Ask your listener how you could improve your communication
When improving your communication, which step requires that you plan before you speak or write?
Focus your message
Magnify the listener’s attention
Penetrate barriers
Listen actively
Which of the following can you use to focus your message?
Make your message generic and broad
Stress your opinions in the message
Understand who your audience is
Use verbal cues
When improving your communication, which step requires that you think about your message from the receiver’s point of view instead of your own?
Focus your message
Magnify the listener’s attention
Penetrate barriers
Listen actively
When improving your communication, which step focuses on the message being precise and concrete?
Focus your message
Magnify the listener’s attention
Penetrate barriers
Listen actively
When improving your communication, which step asks you to listen carefully to what you receiver says?
Focus your message
Magnify the listener’s attention
Penetrate barriers
Listen actively
__________ is the active, voluntary effect to receive, understand, and respond to a message.
Hearing
Listening
Feedback
Understanding
__________ happens when sound waves bounce off your eardrums and cause them to vibrate, sending messages to your brain.
Hearing
Listening
Feedback
Understanding
Why do employers value workers who can communicate well?
They need less training
They improve the organizations communication
They produce more money for the organization
They save the organization time and money
Feedback can indicate understanding or misunderstanding.
True
False
The more you know about your receiver, the better your chances for unsuccessful communication.
True
False
Internal noise is one of the human factors in the communication cycle you have no way to eliminate.
True
False
Whenever you have the choice between a simple word and a long word that has the same meaning, use the long word.
True
False
Your ability to communicate—to write, speak, and listen—affects your ability to inform and influence
those around you.
True
False
Which of the following is a key characteristic you should know about your receiver?
Age
Shoe size
