WorksheetsBusiness On The Job Test
Total questions: 20
Worksheet time: 10mins
Scheduling a client for a future service before he or she leaves the salon is known as ________________________ .
rebooking
networking
marketing
selling
Once the client has decided to buy, _________________________.
start making jokes
sigh deeply
quit selling
try to sell another product
Another term for upselling services is _________________ .
service increases
ticket upgrading
service ticketing
ticket upselling
A good method of estimating income and expenses is through a_______________________________ .
mortgage
budget
tax return
retirement plan
Choosing a role model who has the qualities you would like to develop ______________________________ .
may be limiting
diminishes your individuality
may increase competition
helps improve performance
In addition to your regular compensation, your tips are ____________________ .
taxable up to $400
reported as income
declared but not taxed
not taxed at all
The most reliable way to be compensated in an entry-level position is __________________.
hourly salary
commission
cash only
by month
In the salon, striving to help, pitching in, sharing knowledge, and being positive are all signs of being a _________________.
competitive colleague
boss’s pet
team player
good client
In any service industry, putting clients first is______________________ .
secondary
risky
overrated
required
A new graduate is likely to begin with an entry-level job that _________________ .
requires performing services for which the graduate is not licensed
can only be performed by those with more skills and experience
is unpaid for a year or as otherwise specified by a contract
involves services that are not necessarily the graduate’s first choice
The steady customers whom you serve on a regular basis are considered your _____.
preferred friends
personal patrons
fundamental clients
client base
To become a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the client, and be__________________ .
aggressive
persistent
forceful
confident
Increasing service prices is one way to_____________ .
drive clients away
reduce your income
increase your income
appear elite
Not repaying a loan is called___________________ .
defaulting
barreling
crediting
maximizing
Feedback on job performance is commonly given through______________ .
performance evaluations
job referrals
coworker critiques
office pools
Compensation with base pay and a percentage of sales is called___________________ .
tips plus salary
retail plus tips
salary plus commission
commission only
What should be included in a job description?
Duties and responsibilities
Personal budgets
Calendar of activities
Schedule of time off
Being punctual at work is respectful to your clients and ______________.
neighboring establishments
their friends
your coworkers
your extended family
In searching for a salon, it is important to find one that____________________ .
pays the highest wage
matches your preferences
expects minimum performance
requires no license
What is an important difference between cosmetology school and working in a salon?
Cosmetology school is a more forgiving environment.
Cosmetology school is less flexible.
Rescheduling is easier in salons.
Salons offer more opportunities to fix mistakes or misjudgments.
