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Worksheetsbababam
Total questions: 14
Worksheet time: 7mins
DHLD/HOLD means ?
We are awaiting the seller to offer a refund to the customer.
The customer submitted a charge dispute and should be advised to contact their bank.
The refund request is under review.
The seller cancelled the order and the customer was not charged.
SCAN
The customer submitted a charge dispute and should be advised to contact their bank.
The seller cancelled the order and the customer was not charged.
We are awaiting the seller to offer a refund to the customer.
The refund request is under review.
How much is the concession limit for a CS Associate?
$200 promo, $500 general, $500 replacement
$100 promo, $1,000 general, $7,500 replacement
$200 promo, $5,000 general, $10,000 replacement
$25 promo, $500 general, $500 replacement
How much is the concession limit for a Team Manager?
$200 promo, $5,000 general, $10,000 replacement
$2,500 promo, TBD, TBD
$25 promo, $500 general, $500 replacement
$100 promo, $1,000 general, $7,500 replacements
There is a limit of $2,000 per Amazon Gift Card (with a maximum of $10,000 total in gift cards per day) when issuing a refund.
False
True
SBGC means?
Star Bucks Gift Card
Store Buy Gift Check
Store Bought Gift Card
System Business Gift Card
What is the name of the policy we follow for Manual Verification?
Policy: Account Security / Phones / Verify / Manual
Policy: Account Security / Phone / Verify / Manuals
Policy: Account Securities / Phone / Verify / Manual
Policy: Account Security / Phone / Verify / Manual
You received a call with an Authenticated ScreenPop. What else do you need to verify the account?
Full name on the Account
Billing Address
Full Name on the Account, E-mail and Shipping Address
E-mail Address
What tool distributes all inbound and outbound phone calls through the Contact Amazon System
Global Automatic Call Distribution (GACD)
Customer Service Central (CSC)
Knowledge Center (KC)
Amazon Website / Help Pages
Aux that is appropriate to receive customer contacts
On Break
Available
In a Meeting
Offline
Name : Popoy Marshall Jr
Customer Provided : Popoy Marshall
Do we accept this?
No
Yes
Which is the included in Account Level Tabs?
Shipment & Items
Payment & Transactions
Returns and Refunds
Annotations
What is the policy we follow for the phone account security-Name?
Policy: Account Security / Phone / Verify / Name on the Account
Policy: Account Security / Phones / Verify / Name
Policy: Account Security / Phone / Verification / Name
Policy: Account Security / Phone / Verify / Name
You received a call with an Unauthenticated ScreenPop. What else do you need to verify from the account?
Name on the Account, E-mail, Biling Addsres
Name on the Account, E-mail, Billing Address
Name on the Account, E-mail, Biling Address
Name on the Account, E-mail, Shipping Addresss
