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New Hire Week 1

Total questions: 25

Worksheet time: 9mins

Name
Class
Date
1.

3 pillars of Seed to Seal are...

a)

Sourcing, Social, Standards

b)

Sourcing, Science, Standards

c)

Science, Standards, Social

2.

Knowledge Base link is..

a)

youngliving.custhelp.net

b)

custhelp.youngliving.com

c)

youngliving.custhelp.com

3.

OGV is...

a)

The monthly volume of entire organization

b)

The monthly volume of personal volume

c)

The monthly volume of personal group

4.

Rank is...

a)

The level attained by Customer

b)

The level attained by Sponsor

c)

The level attained by a Distributor

5.

Which statement is incorrect: Benefits of being a Distributor

a)

Ability to form a downline

b)

Can participate in Essential Rewards program

c)

Receives 24% higher than Retail price

d)

Ability to receive Bonus/Commission

6.

What is the age minimum requirement to become a member in Indonesia?

a)

16 years old

b)

17 years old

c)

18 years old

d)

19 years old

7.

True or False: To become a Distributor, member do not need to purchase a Starter Kit

a)

TRUE

b)

FALSE

8.

True or False: To stay active, a Distributor account must purchase minimum 100 PV in 12 months

a)

TRUE

b)

FALSE

9.

True or False: Non account holder is not able to verify the last 5 digits of KTP

a)

TRUE

b)

FALSE

10.

True or False: Distributor is able to purchase products but not reselling them

a)

TRUE

b)

FALSE

11.

Which one is False from the 5 pieces of Verifying Information

a)

Email Address

b)

Downline number

c)

Username

d)

Phone number

12.

Why is it important to take quality notes

a)

Liability to keep ourselves safe

b)

Consistency of continuity

c)

Safety of information

d)

All answers are correct

13.

What is Young Living Seven Essential Values number 5?

a)

Focus on Member's First

b)

Embrace Young Living Products & Lifestyle

c)

Welcome Change

d)

Positive Attitude

14.

What does member need to provide when accessing an account?

a)

Email Address

b)

4 Digit PIN

c)

Last 5 digit of KTP

d)

Username

15.

What does it mean by being "In Control"?

a)

Empathy + Educate + Positive Action = Win-Win Situation

b)

Empathy + Educate + Confirm Resolution = Win-Win Situation

c)

Smile + Educate + Positive Action = Win-Win Situation

d)

Empathy + Verify Acc + Positive Action = Win-Win Situation

16.

How many types of product does Young Living have?

a)

4

b)

5

c)

6

d)

7

17.

What is RMA?

a)

Return Merchandise Approval.

b)

Return Merchandise Authorization.

c)

Replacement Merchandise Approval.

d)

Replacement Merchandise Authorization.

18.

What are the earning rates for Reward Points in each period?

a)

1-3 months = 10%, 4-24 months = 20%, 25+ months = 25%

b)

1-4 months = 10%, 5-24 months = 20%, 25+ months = 25%

19.

What verifying information must a non-account holder provide to access an account?

a)

5 last digit of KTP

b)

5 pieces of verifying information

c)

4 digit PIN

d)

Password

20.

What is Young Living Essential Value no. 2?

a)

Member's First

b)

Welcome Change

c)

Embrace Young Living's Products and Lifestyle

d)

Communicate Effectively

21.

What is the requirement for a Distributor account to stay active?

a)

Purchase min. 100PV per month

b)

Purchase min. 50PV per month

c)

Purchase min. 100PV per 12 months

d)

Purchase min. 50PV per 12 month

22.

What is the rank above Executive?

a)

Distributor

b)

Senior Star

c)

Silver

d)

Gold

23.

What is the maximum Reward Points can a member redeem each month?

a)

250 points

b)

300 points

c)

350 points

d)

375 points

24.

What does P in A.R.P.C status means?

a)

Payment complete. System already received the order payment.

b)

Packing slip. Operation team have packed the order.

c)

Allow packing slip. The order is ready to be packed.

25.

Kelly has reached her 23rd month of ER order. What gift will she be receiving next?

a)

Loyalty Blend

b)

Anniversary Blend