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WorksheetsCS Quiz 5
Total questions: 15
Worksheet time: 1hrs 15mins
What are the types of product do we offer in Lazada Singapore. Select all that applies:
Local Marketplace products
Cross-Border (CB) Marketplace products
Retail products
Taobao Collection
Where can the customer see their vouchers/discount code that are available for them to use?q
LiveUp Membership
Vouchers
My Account
Who are you escalating to if the customer wants to cancel their delayed delivery the order status is handled by seller?
PSC
Team Lead
3PL
The warranty can be availed through a seller/manufacturer that is based outside Singapore. You will need to ship your product directly to the overseas address as provided by the seller/manufacturer.
Seller Warranty
Non-Local Warranty
International Manufacturers Warranty
The customer is calling in and is insisting that the item was never sent to him but it is showing that it had been delivered. The parcel is delivered by SingPost Postal Mail upon checking in the system. What will CSC do?
Escalate to 3PL
Escalate to PSC
File an OMR
How can we change the status of a Warehouse Item that had been sent back to the sender to Failed Delivery?
Escalate to 3PL
Escalate to PSC
Escalate to Warehouse
How many days will it be for the quality evaluation of a returned item to Lazada?
up to 4 days
up to 4 business days
up to 4 days including non working days
Instant refund can be processed by the customer representative in their end given that the customer is eligible in C360.
Yes, we can have the refund be initiated in our end.
No, only the team leads can process it.
No , the customer needs to fill up the online returns form and the system will determine if the instant refund can be done for the customer.
How many days does the seller have to acknowledge the customers request the DRTM?
3 days
3 business days
7 days including non working and holidays
In addition, for all returns, you will need to include any of the following that came together with your item except the.
Warranty card
Free items
Original packaging
What is the resolution for a customer's order that is within SLA and the customer is asking to have the delivery be expedited?
Educate the customer that the delivery date is within the promised date and they just need to wait for the delivery. If in case that the item is not delivered by that date, then they can contact us back again.
Tell the customer that there is nothing we can do in our end and he needs to just wait for it.
Apologize to the customer and escalate to TL for the refund to be processed.
Where can the customer see their vouchers/discount code that are available for them to use?
LiveUp
Voucher
My Account
Customer is asking how long will his refund be back on his debit card?
3-5 business days
up to 10 business days
ASAP
The process changing the status to delivered for a Warehouse item should be done by escalating to ________, given that the item is traceable.
PSC
3PL
Warehouse
Changing status to failed delivery for a returned item to the warehouse, who are we escalating to?
PSC
3PL
Warehouse
