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WorksheetsIntroduction to Quality
Total questions: 21
Worksheet time: 11mins
All are important Quality Characteristics except one?
Reliability
Durability
Editable
Efficiency
The objective of quality assurance is:
product or service meets customer requirements
specific activities taken to confirm that the QA plan is effective
written set of procedures and activities aimed at delivering products that meet or exceed a customer's expectations
The Three Major Business Factors are:
Quality - Cost - Improvement
Quality - Service - Delivery
Product - Quality - Cost
Quality - Cost - Delivery
Click on the Forward-Looking Quality for buying a new car (more than one answer is accepted)
Easy driving
No Defectives
Deluxe feeling
Scratches are absent
Comfortable riding
What is the correct sequence for Product Quality?
Q. of Design, Q. of Production, Q. of Planning, Q. of After-Sales Service
Q. of Planning, Q. of Design, Q. of After-Sales Service, Q. of Production
Q. of Planning, Q. of Design, Q. of Production, Q. of After-Sales Service
Q. of Design, Q. of Planning, Q. of After-Sales Service, Q. of Production
In Quality Management System terms, VOC stands for:
Volatile Organic Compounds
Vocational Opportunity for Customers
Voice of Customers
Voice of Christiano
The Sales in the Product Lifecycle goes through the following stages:
Introduction-Growth-Maturity-Decline-Rejuvenation
Introduction-Growth-Decline-Rejuvenation-Maturity
Introduction-Growth-Decline-Maturity-Rejuvenation
Introduction-Growth-Rejuvenation-Maturity-Decline
Which of the following parties is not part of the "Quality of Order"
Distributors
Planners
Designers
Wholesaler
Consumers
Tauchi's Approach to quality is defined as:
Quality is a Gain which a Product assigns to a Society after its shipment
Quality is a Loss which a Product assigns to a Society after its shipment
Quality is a Loss which a Product assigns to a Society after its production
Quality is a Gain which a Product assigns to a Society after its production
“The Paper should not tear while being printed on by a Rotary Press" is a True or Substitute Quality
True Quality
Substitute Quality
The PDCA cycle stands for:
Plan-Do-Check-Assess
Plan-Derive-Check-Act
Perform-Do-Check-Assess
Plan-Do-Check-Act
What is the first step in problem solving process?
Plan
Do
Check
Act
What is arrow diagram in TQM?
A diagram used to plan the most appropriate schedule
Diagram shows the relationship strength between the variables
Used large amount of data and organise it on the basis of natural relationship between items
Diagram showing the sequencing and inter relationships between factors
What is PDPC?
A statistical tool
Quality improvement technique
Quality assurance technique
Statistical process control technique
Identify the odd one ..
Complaint adjustment expense
Warranty charges
Rework cost
Cost associated with receipt and replacement of returned defective product
Quality control is carried out
before production
during production
after production
after shipment
Wrappings and Packages are examples of:
Apparent Quality
Intrinsic Quality
Initial Quality
For good quality of order, the distributors do the following except one of the following choices:
have good networking
do a lot of transportation
load and unload
exhibit goods
Affinity diagrams are mainly used to find:
relations between the elements
groups of similar areas
cause and effect diagram
to find possible problems and their solutions with counter measures
The Matrix Data Analysis Method is used mainly for:
grouping similar areas of same causes or problems
to find the cause and affect between the elements
to select the better option among different choices by putting weights and ranking the options
To look at the sequence of events
The Arrow Diagram is used mainly for:
grouping similar areas of same causes or problems
to find the cause and affect between the elements
to select the better option among different choices by putting weights and ranking the options
To look at the sequence of events and time for each event
