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WorksheetsCommercial Correspondence
Total questions: 10
Worksheet time: 3mins
1.What is the tone used in a Receiving Complaint Letter?
A. Friendly and Warm
B. Caring and Concerned
C. Cool and Funny
D. Polite and Formal
2. How do you begin writing a Receiving complaint letter?
A. Begin with a quotation
B. Begin with confirmation
C. Begin with descriptions of the place
D. Begin with details of what happened
3. In a Receiving complaint letter, we may end with a closing such as...
A. Yours
B. Your regards
C. Yours truly
D. Yours sincerely
4. Why do we need to write a receiving complaint letters?
A. To show that customers are always in the right
B. To show that customers sometimes can be wrong
C. To provide feedback and see improvements
D. To show our care and concern to customers
5. Which writing technique is most applicable for writing a letter of receiving complaint?
A. Hyperbole (using exaggerations)
B. Descriptive Language (using the 5 senses)
C. Persuasive Language (giving explanations)
D. Argumentative Language (be very firm about what you want)
6. What is the tone used in a regaining customer’s trust letter?
A. Friendly and Warm
B. Caring and Concerned
C. Cool and Funny
D. Polite and Formal
7. How do you begin writing a regaining customer’s trust letter?
A. begin with an apology
B. begin with a solution
C. begin with a report
D. begin with a compliment
8. In a gaining back customer’s trust complaint letter, we may end with a closing such as...
A. Yours
B. Your regards
C. Yours truly
D. Yours sincerely
9. Why do we need to write a gaining back customer’s trust letters?
A. To tell customers that we’re sorry
B. To show goodwill and promise
C. To explain to customers
D. To deny responsibility
10.Which writing technique is most applicable for writing a letter of regaining customer’s trust ?
A. Hyperbole (using exaggerations)
B. Descriptive Language (using the 5 senses)
C. Persuasive Language (providing solutions)
D. Argumentative Language (be very firm about what you want)
