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WorksheetsKnowledge Check for Other On-Road Issues
Total questions: 20
Worksheet time: 11mins
WHAT IS THE CORRECT FLOW OF THE STEPS TO FORFEIT THE BLOCK:
Tap Menu in the upper left corner and then Calendar in the Amazon Flex app.
Select the day for which you want to forfeit the block.
Tap Forfeit This Time and then swipe to confirm.
Select the day for which you want to forfeit the block.
Tap Forfeit This Time and then swipe to confirm."
Tap Menu in the upper left corner and then Calendar in the Amazon Flex app.
Tap Menu in the upper left corner and then Calendar in the Amazon Flex app.
Tap Forfeit This Time and then swipe to confirm.
Select the day for which you want to forfeit the block.
WHERE CAN A DRIVER UPDATE THEIR DRIVER'S LICENSE?
writing to amazonflex-support@amazon.co.uk
the Amazon Flex App
by tapping the menu button in the upper left corner
HOW CAN WE HELP IF THE DP HAS CONCERNS ABOUT MISSING THEIR BLOCKS?
advise them to go to Amazon employees of the Delivery Station, ask for help and ask them to fix the issue.
advise them Self-service using the "Help" Option in their App
advise them to contact off-road support via email, either through the Amazon Flex App or by writing to amazonflex-support@amazon.co.uk
If driver doesn't answer the return call, HOW MANY ATTEMPT ARE ALLOWED?
1
2
3
if you were already on a call with that driver and the call got disconnected, WHAT IS THE MAXIMUM TIME TO INITIATE A CALL BACK TO THE DRIVER?
15 secs
2 minutes
1 minute
If DLP page is not pulling up, WHAT OTHER TOOLS CAN USE TO FIND THE DRIVER'S CONTACT NUMBER?
RCLP
CSC
PSUI
What information do we provide if a driver ask if he/she has check-in or not?
Time of check-in
Station where he check-in
Date of check-in
None of the above
What app do yo use to check if a driver is on Duty?
a) PSUI
b) Visibility UI
c) Cacpacity UI
d) Kronos WorkForce
In Capacity UI, Which of the following status does "not" mean that the driver is on duty?
a) Finishing
b) On Duty
c) Arrived
d) Active
If the driver is having a repeat issue, how many times we consider before we transfer to Off-Road Support?
a. 1 time
b. 2 times
c. 3 times and more
If the steps we provide to driver what form should we use?
A. SDS / Amazon Flex / App Troubleshooting Unsuccessful
B. SDS / Amazon Flex / App Troubleshooting Successful
c. SDS / Amazon Flex / App Troubleshooting Repeat Issue
"I'm not able to log out of the app."
A. Relaunch, Turn off and restart device, Uninstall and install app
B. Close App, Relaunch, Turn off and restart device, Uninstall and install app
C. Turn off and turn on device, open app
What is the form to use when transferring if you're unable to answer the driver's query?
A. SDS / Transfer / Off-Road to On-Road
B. SDS / Transfer / On-Road to Off-Road
C. SDS / Transfer / Off Road Support
How can a Driver can change his delivery region?
A. Transfer to off-road support
B. Submit a Form: SDS / On-Road to Amazon Flex Specialist
C. Submit a Form: SDS / On-Road / Amazon Flex Region Change Request
Do delivery partners have to wear certain attire? Is there a dress code?
A. YES, however the driver should ask for a verbal permission
B. NO, because they are welcome to choose their attire while delivering with Amazon Flex. There is not a dress code.
C. YES, because drivers represents the company
What whisper will you hear to alert you that the caller is an amazon employee in a delivery station?
a. AMZL Driver
b. AMZL Station
c. AMZL DA
2. Can we call driver if the site becomes aware of major traffic issue or weather?
a. Yes ma
b. No ma
Will we verify an outbound call with the driver?
a. False
b. True
How do you verify a DSP DA if there is no Landing Page?
Ask for the Last Name, E-mail Address and the DSP Company Name.
Ask for the Full Name,Shipping Address and the DSP Company Name.
Ask for the Full Name, E-mail Address and the DA Company Name.
Ask for the Full Name, E-mail Address and the DSP Company Name.
How do you verify a DP Flex if there is no Landing Page?
Ask for the Fulla Name, E-mail Address and Mobiel Number.
Ask for the Full Name, E-mail Addres and Mobile Number.
Ask for the Ful Name, E-mail Address and Mobile Number.
Ask for the Full Name, E-mail Address and Mobile Number.
