WorksheetsStep 4: Check All Your Orders ETA
Total questions: 10
Worksheet time: 5mins
What is the ETA for beverage?
1-3 minutes
2-4 minutes
3-5 minutes
4-6 minutes
What to do if the orders are slightly delayed?
Keep the guests waiting and leave them as they are
Apologise to the guests
Reassure them that the teams are preparing the orders and they will be served shortly
Tell them to make new orders
What is the ETA of snacks?
0-5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
If the kitchen/bar crew is busy, the orders will be _______ ?
delayed
cancelled
ready in advance
Be _________ with the crew when they are busy to avoid accidents.
patient
angry
sad
pushy
What is the ETA for pizza and main course?
0-5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
Before serving orders to the table, we must ensure
all coasters/cutlery/caddy/condiments are on the table
bill is on the table
menu is on the table
newspaper is on the table
Always mention the ____ of the orders when serving to the guests.
ingredients
name
manufacturer
place of origin
Try your best to remember each customer's order to
show off your memory skill
show good service quality
avoid accident when the orders are passed around by the guests
Which is the good example of serving orders to guests?
Here are you orders and *place the orders on the table loudly*
Let the guests do self pick up
Here is your Tiger Mug, Sir/Madam. Enjoy your drink! and *place the order to the right guest nicely*
