"I have received a late payment charge, I am not happy with this" The customer made their payment 3 days late.

"One of your colleagues was rude to me last time I spoke with your company". You listen to the call and can see that the agent was in fact rude to the customer.

"I applied for a Chrome credit card and I have received an Aquis card in the post!"

"When we last spoke I was not given a password for my online mobile account!"

"It has taking me 15 minutes to get through to speak to you! This is appalling!"

The customer asks you a question. You place them on hold and when you come back they reply, "I've been on hold for 10 minutes, I am not happy with this service". You never came back to the customer throughout the 10 minutes.

"I've had to take time out of my day to call you to make a payment on my card".

"I made my payment for last month. You told me that if I pay this, my account will no longer be in arrears!" You see that the customer was in fact two payments behind and was advised incorrectly.

"I am furious. Your company has caused me to much stress. You continuously fail to provide me with a good service. You always do the least possible, just to get me off the phone".

"I do not wish to have a credit card anymore, it just isn't for me".