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WorksheetsRUTS EIC Hospitality & Tourism
Total questions: 50
Worksheet time: 38mins
How many pathways are in your career cluster?
5
4
3
2
Which of the following skills are helpful for a career in this cluster?
Culture and Creativity
Communication, Decision Making & Organisation
Maths & Accountancy
Technology & Media
Select the correct pathway for the following career: Hotel Manager
Lodging
Recreation, amusements & attractions
Restaurant & food/beverage services
Travel and tourism
Select the correct career pathways for the following career: Chef
Lodging
Recreation, amusements & attractions
Restaurant and food/beverage services
Travel and tourism
Select the correct career pathways for the following career: Travel Agent
Lodging
Recreation, amusements & attractions
Restaurant and food/beverage services
Travel and tourism
Hospitality is defined as...
act of traveling and visiting a new area
assigning responsibilities to different individuals to divide the workload
patron accessible portion of the industry
reception and care of guests
What is the international symbol of hospitality?
The banana
The pineapple
The pear
The durian
Why was the pineapple chosen to be the symbol of Hospitality?
Warm, Special
Welcomed, Invited
Valued, Friendship
All of the above
What is the key to success in the hospitality industry?
hard work
quality customer service
leadership
cleanliness
How is the hospitality industry diverse?
Food is colorful.
It includes many different types of businesses.
Employees are all about the same age.
Donald Trump is involved
The hospitality industry has a tremendous impact on the economy by ____.
allowing professional associations to organize and direct employees
creating complex options for businesses
encouraging employees to meet customer needs
providing jobs for millions of people
Tourism is defined as...
reception and care of guests in lodgings
activities, services and industries giving a travel experience to people traveling away from home
the employee-only portion of the industry
travel within a home country
What is a passport/visa?
Travel documents required for international travel.
A credit card.
Travel documents required for domestic travel.
A pass to get on a boat.
What is the act of traveling and visiting a new area?
tourism
hospitality
bed & breakfast
sight seeing
Another word for fun & enjoyment
playful
leisure
activity
vacancy
Any activity that people do for rest, relaxation, and enjoyment.
franchise
hospitality
recreation
independent business
Which of the following words means the same as lodging and may be used to mean a place to sleep?
Accommodation
Bed-and-breakfast
Campground
Lodging industry
Which of the following is NOT a career within the Food and Beverage Services Pathway?
Maître d’
Baker
Event planner
Brewer
How can all of the departments of a hospitality and tourism business provide its guests or clients with the best service possible?
Focus on the bottom line
Develop strict sales policies
Communicate with one another
Embrace an indifferent attitude
Which division of a resort maintains the property’s pool, gym, and exterior grounds?
Rooms
Controller
Human Resources
Engineering
Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
Valet
Bell services
Chauffeur
Concierge
Which departments are part of a resort’s Food and Beverage division?
Banquets and restaurants
Purchasing and catering
Room service and marketing
Sales and concierge service
Regency Hotel sent a special offer via “Tweet” to its Twitter followers. Which method of marketing communications was used?
Print advertising
Word–of–mouth
Social media
Opt–out email
Which is a characteristic of a destination’s off-season
More outdoor events are scheduled.
Tourism is low.
Tourism is high.
Restaurant sales increase.
An activity that is done for another person is called a.....
service
empathy
critical moment
word of mouth publicity
Service that meets or exceeds customer expectations.
customer
guest
empathy
quality customer service
What are the two main reasons people travel?
business or pleasure
weddings or funerals
ball games or theatre
live music or food
To be successful in the future, tourism businesses need to be:
Connected to social media
Providing authentic experiences
Enabling on-line bookings
All of the above
What does UNWTO stands for?
Union national word traffic organisation
United natural world tourism organisation
University of North Western trucking organisation
United Nation World Tourism Organisation
Which of these activities are NOT considered heritage tourism?
theme parks
museums
art galleries
cultural festivals
Which of these is a man-made attraction?
Mount Vesuvius
Tropical rainforest
Gulf of Thailand
Disneyland
Which one of these are a natural attraction?
Great Wall of China
Eiffel Tower
Amazon Rainforest
Angkor Wat
If something is 'cheaper'......
It costs the same money.
It costs less money.
It costs no money.
It costs more money.
What does 'upscale' mean?
Something that costs no money.
Something that costs the same money.
Something that costs less money.
Something that costs more money.
Which type of accommodation is the most luxurious?
A three star hotel.
A two star hotel.
A five star hotel.
A four star hotel.
Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. What is Mary's position?
Property supervisor
Housekeeping manager
Front Desk supervisor
Food and Beverage manager
