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Worksheets

B - Work From Home

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

A Virtual Customer Service Agent should always maintain a

a)

Quiet Work Area

b)

A Good Reading List

c)

Healthy Fitness Program

d)

Higher Education

2.

When working from home, which three items do you need to take calls?

a)

High Speed Internet

b)

Hardwood Floors

c)

Phone Service

d)

Computer

3.

Call Center Agents Who Work From Home Are Often Responsible for setting their own...

a)

Clock

b)

Table

c)

Schedule

d)

Books

4.

Call Center Agents who work from home as an Independent Contract has to pay their own....

a)

College Tuition

b)

Taxes

c)

Bills

d)

Attention

5.

Working From Home is not an emerging career choice?

a)

True

b)

False

6.

When Working From Home You will Save this....

a)

Strength

b)

Stamps

c)

Money

d)

Plastics

7.

When Working From Home as a Call Center Agent, You must never right this down

a)

Credit Card number

b)

Secrets

c)

Names

d)

Complaints

8.

Work From Home Call Center Agents Have Many Companies to Choose From

a)

True

b)

False

9.

It is common for At-Home Customer Service Agents to Purchase their own

a)

Work Equipment (Computer, Headset, Phone)

b)

House

c)

Car

d)

Clothes

10.

When You Are Working Your Shift, You should always keep the television on for entertainment.

a)

True

b)

False