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WorksheetsWeek 2 & 3 @ Anthem!
Total questions: 11
Worksheet time: 6mins
In Solution Central there are three options for member interactions. Phone Call, Chat and __________.
Reserve
Research
Rescan
Service
Which Anthem brand applies to calls from California?
Anthem Blue Cross Blue Shield
Empire Blue Cross Blue Shield
Anthem Blue Cross
Blue Cross Blue Shield of Georgia
The screen/tabs which displays member information in Solution Central is called the ______ _________ screen.
member information
member summary
member compilation
member composite
What does ASO stand for?
Ancillary Services Only
Administrative Service Online
Administrative Services Only
Account Service Online
If a member with an individual/small group plan calls, you will...
Answer whatever questions you can
Tell the member you can't assist them and hang up
Tell the member they need to hang up and call a different number
Transfer the call to the appropriate area
In order to launch a task in Solution Central you must.....
Do nothing, tasks launch on their own
Use robotics
Select the task and choose add or double click the task
What are tasks?
The Las Vegas office was formerly a what?
JC Penney
Mervyn's
Montgomery Ward
Macy's
Which of the following is NOT a tab within the member composite screen?
Member
Provider
Policy
Group
What instrument does Len play?
Sarusaphone
Sousaphone
Saxophone
Baritone
How many years has Maureen been a trainer at Anthem?
7
20
13
15
THANK YOU FOR EVERYTHING MAUREEN!!
Good Luck!
You got this!
Congratulations!
Go get em'!
