WorksheetsLet me Upgrade Ya
Total questions: 14
Worksheet time: 7mins
What has flight centre just upgraded?
All contact centre chairs to have arm-rests
Captains package inclusions
Kitchen powerpoints
Flight centre exclusives
How much commission do we now earn off an Essentials package?
$17.25
$18.75
$19
How much commission do we earn off a Value package?
$19
$21
$28
$35
How much commission do we earn off a Premium package?
$50
$66
$71
$83
What is the ticket centre fee required within the Value and Premium packages?
$19
$25
$28
$35
What is PDP?
Papa Don't Preach (I've been losing sleep)
Price Down Protection
Price Drop Protection
Down, Down, Prices are Down
Is PDP available for inbound and outbound flights?
Yes
No
What is not one of the old package inclusions for the essentials package?
PDP
Visa and Passport check
24/7 worldwide customer care
$150 Accommodation credit
What do we now not offer as part of the new packages?
Visa and passport check, 24/7 worldwide customer care
Next day business refund, PDP
$150 accommodation credit, visa and passport check
Baggage protection
When a customer buys a new package AND insurance, how much of a discount are they entitled to?
5%
10%
7%
13%
Who funds the discount?
The consultant
The store
The team
Scroo
What is the minimum spend for Bonus Holiday Credit?
$500
$600
$700
$800
When purchasing the premium package, customers are now entitled to how much off their additional preferred suppliers purchases?
$150
$60
$75
$100
What attachment rate are you aiming for with CAP packs?
100%
Always 100%
