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Higher Business Management Employee Relations

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Employee Relations is the formal relationship between employees and management.

a)

True

b)

False

2.

This is a group of works who have the right to access information from management.

a)

Quality Circle

b)

Works council

c)

Mystery Shopper

d)

Critic

3.

Employee Relations can be developed by:

a)

Company Cars

b)

Social Events

c)

Staff representatives

d)

Commission

4.

This is where Management and employees try to reach a situation where both parties are satisfied.

a)

Arbitration

b)

Consultation

c)

Trade Union

d)

Negotiation

5.

This is a procedure to support staff in balancing work and home responsibilities.

a)

Redundancy

b)

Grievance

c)

Family-friendly policy

d)

Consultation

6.

The benefits of postive employee relations are:

a)

Higher Turnover of staff

b)

Resistant to Changes in the workplace

c)

Reduced Absenteeism

d)

Increased conflict between employees

e)

Reduction in Productivity

7.

This is where a dispute takes place between an individual employee and their line manager.

a)

Negotiation

b)

Quality circle

c)

Works council

d)

Grievance

8.

This is where employers notice a regular pattern of absence and arrange for meetings to take place to discuss this.

a)

Employee Turnover

b)

Redundancy

c)

Discipline procedure

d)

Absenteeism

9.

Poor employee relations can result in:

a)

Sales may be negatively affected

b)

Staff are more likely to accept change

c)

Employees are likely to be more productive and loyal to an organisation.

d)

Lack of motivation in the workplace.

10.

This is a communication devise that ensures that management tell employees about a situation/decision and listen to the views of the employees.

a)

Arbitration

b)

Consultation

c)

Negotiation

d)

Representation

11.

This is where an organisation no longer require a number of workers and give them a notice of the '_______'.

a)

Redundancy

b)

Absenteeism

c)

Downsizing

d)

De-layering

12.

ACAS stands for:

a)

Advisory, Conciliation and Arbitration Service

b)

Advice, Consult and Attack Service

c)

Agreement, Congress and Advisory Service

d)

Arbitration, Confederation Association Service

13.

This is where an independent 3rd party is involved in discussions between management and employees

a)

Employers

b)

Works Council

c)

Trade Union

d)

Arbitration

14.

This is a process that takes place after an employee has been absent for a prolonged period of time.

a)

Dicipline

b)

Family-friendly policy

c)

Return-to-work interview

d)

Absenteeism

15.

Trade Unions provide employees with:

a)

Advice and support

b)

Voice

c)

Representation

16.

This is a written process for employees if they break the organisations rules.

a)

Family-friendly policy

b)

Return to work interview

c)

Grievance

d)

Discipline procedure

17.

This is where an employee is offered an alternative role when the business re-structures

a)

De-sizing and down-layering

b)

Shrinking

c)

Downsizing and delayering

d)

Expanding

18.

If employees aren't happy with a decision made by the employer, it may result in:

a)

Absenteeism

b)

Turnover

c)

Industrial Action

d)

Redundancy

19.

An employee relations policy should include the following:

a)

Social Events

b)

Quality cicles

c)

Terms and Conditions of Employment

d)

Collective Bargaining Processes

20.

This is where management transfer decision-making powers to employees rather than being dictated from management.

a)

Empowerment

b)

Enlargement

c)

Job Rotation

d)

Enrichment