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WorksheetsHigher Business Management Employee Relations
Total questions: 20
Worksheet time: 10mins
Employee Relations is the formal relationship between employees and management.
True
False
This is a group of works who have the right to access information from management.
Quality Circle
Works council
Mystery Shopper
Critic
Employee Relations can be developed by:
Company Cars
Social Events
Staff representatives
Commission
This is where Management and employees try to reach a situation where both parties are satisfied.
Arbitration
Consultation
Trade Union
Negotiation
This is a procedure to support staff in balancing work and home responsibilities.
Redundancy
Grievance
Family-friendly policy
Consultation
The benefits of postive employee relations are:
Higher Turnover of staff
Resistant to Changes in the workplace
Reduced Absenteeism
Increased conflict between employees
Reduction in Productivity
This is where a dispute takes place between an individual employee and their line manager.
Negotiation
Quality circle
Works council
Grievance
This is where employers notice a regular pattern of absence and arrange for meetings to take place to discuss this.
Employee Turnover
Redundancy
Discipline procedure
Absenteeism
Poor employee relations can result in:
Sales may be negatively affected
Staff are more likely to accept change
Employees are likely to be more productive and loyal to an organisation.
Lack of motivation in the workplace.
This is a communication devise that ensures that management tell employees about a situation/decision and listen to the views of the employees.
Arbitration
Consultation
Negotiation
Representation
This is where an organisation no longer require a number of workers and give them a notice of the '_______'.
Redundancy
Absenteeism
Downsizing
De-layering
ACAS stands for:
Advisory, Conciliation and Arbitration Service
Advice, Consult and Attack Service
Agreement, Congress and Advisory Service
Arbitration, Confederation Association Service
This is where an independent 3rd party is involved in discussions between management and employees
Employers
Works Council
Trade Union
Arbitration
This is a process that takes place after an employee has been absent for a prolonged period of time.
Dicipline
Family-friendly policy
Return-to-work interview
Absenteeism
Trade Unions provide employees with:
Advice and support
Voice
Representation
This is a written process for employees if they break the organisations rules.
Family-friendly policy
Return to work interview
Grievance
Discipline procedure
This is where an employee is offered an alternative role when the business re-structures
De-sizing and down-layering
Shrinking
Downsizing and delayering
Expanding
If employees aren't happy with a decision made by the employer, it may result in:
Absenteeism
Turnover
Industrial Action
Redundancy
An employee relations policy should include the following:
Social Events
Quality cicles
Terms and Conditions of Employment
Collective Bargaining Processes
This is where management transfer decision-making powers to employees rather than being dictated from management.
Empowerment
Enlargement
Job Rotation
Enrichment
