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SGS Business 2.5.2 The Importance of Effective Communication

Total questions: 20

Worksheet time: 9mins

Name
Class
Date
1.

Which of the following terms best describes the process of successfully transferring information from one person to another in a business?

a)

Effective communication

b)

Communication

c)

Insufficient communication

d)

Excessive communication

2.

Which of the following would be the job role to which a senior manager would report in a hierarchical organisational structure?

a)

Director

b)

Support staff

c)

Team leader

d)

Supervisor

3.

Which of the following terms best describes a situation whereby there is too little communication within a business?

a)

Effective communication

b)

Insufficient communication

c)

Excessive communication

d)

Barriers to communication

4.

Which of the following terms describes the factors that prevent the flow of successful communication within an organisation?

a)

Effective communication

b)

Insufficient communication

c)

Excessive communication

d)

Barriers to communication

5.

In which of the following would information typically have to pass through many layers of management in order to get from the director to operational staff?

a)

Hierarchical organisational structure

b)

Flat organisational structure

c)

Centralised business

d)

Decentralised business

6.

Which of the following is a possible benefit to a business of having a flat organisational structure?

a)

Slower communication

b)

Faster communication

c)

Insufficient communication

d)

Excessive communication

7.

Which of the following is the most likely negative impact of developments in communication technology such as e-mails?

a)

Effective communication

b)

Insufficient communication

c)

Excessive communication

d)

Barriers to communication

8.

Which of the following is most likely to lead to a motivated and productive workforce?

a)

Excessive communication

b)

Barriers to communication

c)

Effective communication

d)

Insufficient communication

9.

Which of the following is a potential impact of insufficient communication within a business?

a)

High levels of employee motivation

b)

Inefficient employees

c)

High levels of staff retention

d)

Lower levels of labour turnover

10.

Which of the following terms best describes a situation whereby there is too much communication within a business?

a)

Barriers to communication

b)

Excessive communication

c)

Insufficient communication

d)

Effective communication

11.

Which of the following is most likely to lead to effective communication between employees? When:

a)

There are many levels in the hierarchy

b)

Job roles are unclear and overlap between different members of staff

c)

A team leader has a very wide span of control

d)

The business has a motivated workforce

12.

Which two of the following are potential impacts of excessive communication within a business?

a)

Rising costs

b)

An increase in productivity

c)

Cost reductions

d)

Motivated workforce

e)

Reductions in productivity

13.

Which two of the following are potential barriers to effective communication?

a)

Motivated workforce

b)

Jargon

c)

Technical language

d)

Effective listening skills

e)

Clear business aims and objectives

14.
Horizontal communication is
a)
Communication between two people on the same level within an organisation structure
b)
When communication occurs between staff and customers
c)
Communication between a manager and the staff they are responsible for
d)
The use of digital communication devices to send a message
15.
Which of the following statements is false?
a)
Digital communication involves the electronic transfer of information
b)
Mobile phones, tablets and computers are ways to transfer electronic communication
c)
Digital communication has helped business conduct worldwide business with more efficiency
d)
The use of digital communication means there is no longer a need for verbal communication
16.
Which of the following is an advantage of holding meetings
a)
Staff are able to get time away from their normal work to talk about problems
b)
It allows customers views to be explained to the managers
c)
Points can be emphasised with body language and tone
d)
Everybody will be forced to listen to the speaker and pay attention to the important messages
17.
Which of the following is an advantage of written communication?
a)
It is always formal and creates a positive company image
b)
It will be easily understood by the person who receives the message
c)
It will be delivered on time
d)
The message can be re-read if the person doesn't understand it first time
18.
Why has the use of social media grown as a method of communicating with customers?
a)
It is much cheaper than other methods
b)
It allows communication with a mass audience with little effort
c)
It allows constant updates to be added
d)
It allows customers to give feedback on the things they are seeing by making comments
e)
All of these reasons
19.
True or false: Internal communication is more important that external communication
a)
True
b)
False
20.
Which of the following functional areas would most likely communicate with suppliers?
a)
Finance
b)
HR
c)
Procurement
d)
Operations
e)
Leadership

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