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WorksheetsCorrespondence
Total questions: 20
Worksheet time: 10mins
What part of the business letter identifies the address of the person composing/writing the letter?
Letterhead
Reference Line
Subject Line
Enclosure
inside address
Which part of a letter that identifies the address of the person receiving the letter?
Letterhead
Reference Line
Subject Line
Enclosure
inside address
A letter to someone you know very well, Alex Metz
Dear Alex:
Hi Alex,
To Alex:
Dear Mr. Alex:
Dear Sir:
What is business correspondence?
the exchange of information in a written format for the process of business activities.
The flow of information between employees, departments, branches, and units of the same company.
is a written form of communication between two parties.
The communication between the two organizations or between the organization and a client comes under external correspondence.
.
is a media of communication
Which date is correctly typed for a letter?
May 2021
19 May 2021
May 19' 2021
May 2021, the 19th
The 19th of May 2021
Which complimentary closing is typed correctly for a business letter to someone we don't know?
Best wishes
Dear Sir,
Yours faithfully
Sincerely
Hello, there
A letter that is requesting information or brochure from a company is called
Sales letter
Delivery order
Inquiry letter
Order letter
Complaint letter
Which part of the letter identifies the person who is preferred to address the concerns of the letter?
Inside address
Attention line
Subject line
Signature
Complimentary close
What type of notation is used to indicate that something is included in the envelope?
enclosure
attachment
copy
attention line
reference line
What c.c. in business letter stands for?
complimentary close
carbon copy
complimentary copy
conclusion close
courtesy close
What do you usually write as salutation if you don't know who will be receiving your letter?
Dear Sir or Mam,
Dear Mr./ Ms,
Dear Mr. Smith
Dear James
Dear Sir James
What does the first paragraph of a business letter explain?
It explains how grateful the sender is.
It explains what the receiver has to do.
It explains the reason for writing.
It explains the sender's feeling.
Expressing gratitude
How many paragraphs usually found in a Business Letter?
one
two
three
none
no rules
What is the correspondence phrase for giving bad news?
We are delighted to inform you that ...
You will be pleased to hear that ...
We regret to inform you that ...
We would appreciated if you could ...
We are excited to announce that ....
What is the correspondence phrase for making a request?
We would appreciate it if you could ...
Would you like me to .... ?
Do you want me to ...?
What can I do for you?
Is everything OK?
The body of the letter contains _______
the information you want to send
conventional phrase to close the letter
introductory word or words
your name
greetings
The followings are some ways of writing a date in English, except________
2nd February, 2019
2 February 2019
2nd February 2019
2, February, 2019
2/2/2019
A _________ must always be put after the salutation.
stop
colon
semi colon
comma
dash
When including an attachment in an email you should:
Copy and paste the body of the attachment into the email
Request the recipient to respond saying they received the attachment
Provide several copies of the same attachment to be sure it attached correctly
Inform recipient that a document is attached so they can download or view the file
Thanking the recipient
What the sentence below is the correct closing remark?
If you require any information, please contact me.
If you require any further information, please do not hesitate to contact me.
If there are any problems, contact me
I look forward to seeing you, please contact me
I think that's enough.
