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Worksheets

PA refresher

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

To raise a tesla channel partner needs to go to which portal?

a)

Dealer App

b)

LMS

c)

Admin Panel

2.

To check the resolved tickets, dealer has to click on

a)

Resolved Issues under Help and Support

b)

Pending Issues under Help and Support

c)

Resolved Issues on Inspect App

3.

Under Help and Support channel partner is able to see two options, what are they?

a)

Car Specific and General Query

b)

General Query and Ops related

c)

Parking and ops

4.

TAT for tesla raised under account closure is

a)

30 days

b)

24 hours

c)

15 days

5.

challan pending, party peshi required issue is raised under

a)

post sales

b)

payment issue

c)

delivery issue

6.

Dealer Financing issue tesla raised will be resolved in maximum of

a)

48 hours

b)

24 hours

c)

4 days

7.

Loan NOC concerns needs to be raised post how many days of delivery

a)

15 days

b)

21 days

c)

30 days

8.

In case of interstate cars, TAT for tesla may be extended upto

a)

40 days

b)

30 days

c)

15 days

9.

TAT for tesla raised, under account closure is

a)

30 days

b)

24 hours

c)

15 days

10.

To check the resolved tickets, dealer has to click on

a)

Resolved Issues under Help and Support

b)

Pending Issues under Help and Support

c)

Resolved Issues on Inspect App

11.

If the channel partner is facing an issue with a specific section in the app. ex not able to view car in procured section then under which category should he raise the concern?

a)

App Issue

b)

Document Issue

c)

Payment Issue

12.

I am facing issue since my KAM is not responding, issue to be raised under?

a)

App Issue

b)

Dealer Financing

c)

KAM issue

13.

I had raised a concern and TAT has already been over, where can I check the resolution?

a)

Call PA

b)

Call Ops

c)

Check in Help and Support under Resolved Issues

14.

CP not able to download the RC Statement, where should he tag the same?

a)

Document Issue

b)

Delivery Issue

c)

App Issue

15.

Delay in interstate car delivery would be shown under

a)

Deposit Issue

b)

Delivery Issue

c)

Documents Issue

16.

Loan Noc not received can be tagged under Document Issue

a)

No

b)

Yes

17.

Account Closure request can also be raised via Dealer app.

a)

True

b)

False

18.

CP has added balance to the RSD account but same has not been credited, should be raised under

a)

Account Issue

b)

Deposit Issue

19.

Post Sales option includes challan pending issues

a)

Yes

b)

No

20.

In case request needs to be made for increasing the financing limit, same can be done from the app?

a)

Yes

b)

No