NEW
Font size
WorksheetsPA refresher
Total questions: 20
Worksheet time: 10mins
To raise a tesla channel partner needs to go to which portal?
Dealer App
LMS
Admin Panel
To check the resolved tickets, dealer has to click on
Resolved Issues under Help and Support
Pending Issues under Help and Support
Resolved Issues on Inspect App
Under Help and Support channel partner is able to see two options, what are they?
Car Specific and General Query
General Query and Ops related
Parking and ops
TAT for tesla raised under account closure is
30 days
24 hours
15 days
challan pending, party peshi required issue is raised under
post sales
payment issue
delivery issue
Dealer Financing issue tesla raised will be resolved in maximum of
48 hours
24 hours
4 days
Loan NOC concerns needs to be raised post how many days of delivery
15 days
21 days
30 days
In case of interstate cars, TAT for tesla may be extended upto
40 days
30 days
15 days
TAT for tesla raised, under account closure is
30 days
24 hours
15 days
To check the resolved tickets, dealer has to click on
Resolved Issues under Help and Support
Pending Issues under Help and Support
Resolved Issues on Inspect App
If the channel partner is facing an issue with a specific section in the app. ex not able to view car in procured section then under which category should he raise the concern?
App Issue
Document Issue
Payment Issue
I am facing issue since my KAM is not responding, issue to be raised under?
App Issue
Dealer Financing
KAM issue
I had raised a concern and TAT has already been over, where can I check the resolution?
Call PA
Call Ops
Check in Help and Support under Resolved Issues
CP not able to download the RC Statement, where should he tag the same?
Document Issue
Delivery Issue
App Issue
Delay in interstate car delivery would be shown under
Deposit Issue
Delivery Issue
Documents Issue
Loan Noc not received can be tagged under Document Issue
No
Yes
Account Closure request can also be raised via Dealer app.
True
False
CP has added balance to the RSD account but same has not been credited, should be raised under
Account Issue
Deposit Issue
Post Sales option includes challan pending issues
Yes
No
In case request needs to be made for increasing the financing limit, same can be done from the app?
Yes
No
