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Business Chapter 6

Total questions: 16

Worksheet time: 8mins

Name
Class
Date
1.

......... is the factors that influence the behavior of workers towards achieving set business goals.

a)

Absenteesim

b)

Labour turnover

c)

Motivation

d)

Labour productivity

2.

Which of the followings are the benefits of having a well-motivated workforce? (The answer can be more than one)

a)

Better quality goods and services

b)

Low rate of absenteeism

c)

More competitive

d)

Low rate of labour turnover

3.

The concept of human needs is the theory of ....

a)

Frederick Herzberg

b)

Enrico Fermi

c)

F. W. Taylor

d)

Abraham Maslow

4.

Which of the following is not part of the concept of human needs?

a)

Esteem needs

b)

Working conditions

c)

Social needs

d)

Self-actualisation

5.

What is the other name for the scientific management theory?

a)

the human needs concept

b)

the hygiene factor

c)

the motivators factor

d)

the theory of economic man

6.

What does the theory of economic man say about motivating the workers?

a)

people need to fulfill the hygiene factors first to prevent dissatisfaction

b)

people need to be influenced by factors to increase their efforts

c)

the view that humans are only motivated by money

d)

none of these answers

7.

Which of the following is NOT the factor in the hygiene factor?

a)

recognition of achievement

b)

working conditions

c)

salary or wage

d)

relationship with others

8.

Cash or non-cash rewards paid to workers which are often used to motivate workers to increase their efforts is called ...

a)

Non-financial Rewards

b)

Fringe Benefits

c)

Financial Rewards

d)

Bonus

9.

Which of the followings are counted as non-financial rewards?

a)

Delegation

b)

Job enlargement

c)

Team working

d)

Profit-sharing

10.

Which of the following is not considered as financial reward?

a)

Quality circles

b)

hourly wage rate

c)

bonus schemes

d)

piece-rate and commissions

11.

..... an additional reward paid to workers for achieving targets set by managers.

a)

bonus

b)

performance-related pay

c)

commission

d)

salary

12.

..... is payment to workers based on the number of units produced.

a)

salary

b)

hourly wage rate

c)

piece rate

d)

commission

13.

... is increasing variety in the workplace by allowing workers to switch from one task to another.

a)

job enlargement

b)

job satisfaction

c)

job rotation

d)

job enrichment

14.

... is organizing work so that workers are encouraged to use their full abilities.

a)

job enrichment

b)

job rotation

c)

job satisfaction

d)

job enlargement

15.

.... is passing responsibility to perform tasks to workers lower down in the organization.

a)

none of these options

b)

team-working

c)

quality circles

d)

delegation

16.

... group of workers who meet regularly to discuss work-related problems.

a)

delegation

b)

team-working

c)

quality circles

d)

none of these options