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WorksheetsHRS Performance System Part 2
Total questions: 14
Worksheet time: 7mins
What tools are used for problem identification?
HR Performance System
5S, SIM, Process Map, CTQ
5W & 1H, Fishbone diagram, Pareto analysis
All of the above
What are the 5 Whys?
What, why, where, who, when
What, why, where, whom, when
What, why, whose, when, which
What, why, where, who, which, when
What benefit do you get after using the 5W and 1H?
More questions
A clear statement defining the problem faced
Find solutions
Find the responsible of the issue
Why is it important to define the problem?
To understand the problem and how to solve it
To understand what triggers the issues and how to stop it
Limits the scope of actions and focus on the right causes
All the above
What is defined in the 80/20% rule?
80% of the time it's correct, 20% of the time it's incorrect
The 80% of the consequences come from the 20% of the causes
Neither of them
All of them
When is it recommended to use a Pareto chart?
When you have different frequencies for different causes
When you want to focus on specific causes
When you have different causes for a problem
All of the above
What is the definition of Cycle Time?
The time to complete the full series of steps to complete the process
The time to complete the task
The time to measure each step
All of the above
Why improve Cycle time and not Lead time?
It is easier focus in one step at the time
Changes through all the steps cannot be proportional
every step is different If you impact one step you will be impacting the total lead time
All of the above!!
What does SOP mean?
Schneider Operation Process
Standard Operating Procedure
System Operation Practices
Schneider Obsolete Pictures
What is the main use of SOP?
Standardize Processes
Support Continuous Improvement
Train new employees
All the above
What is the main use of a Work Instruction?
All steps in the process, sequence and some pictures
Provides a general vision of the process and responsibilities
Explains the internal policies
Manage working procedures
What is the difference between SOP and Work Instruction?
Both are the same
One helps to train new employees the other one no
SOP general process view and WI process manual
SOP is not always necessary and WI is always necessary
What does the diamond shape mean in a process flow chart?
Process step
And/OR
Decision
Begin/End
Identify the other names of the fish chart
Cause and Effect Diagram
Ishikawa diagram
Solutions chart
Cause and Effect Diagram & Ishikawa diagram
