WorksheetsGrammarville 2.0: Game 1: Birth of the First Ruling House
Total questions: 10
Worksheet time: 6mins
Customer: "I ordered two parts separately. First, I ordered a tail light last November 24th then ordered a head light on the 1st of December. I wanted to return the former coz it's damaged upon delivery"
Which part is the customer returning?
tail light
head light
Is this statement grammatically correct?
"To save you the hassle from the return process, I already initiated a refund."
Yes
No
Is this statement grammatically flawed?
"Your order is still in transit. It will be delivered by December 15"
Yes
No
" I called last week to return the part I received just last Friday which I don't need anymore coz my mechanic was able to fix the car.
I was told by a lady to wait for something which she didn't clarify what, so I can ship the part back to you. Can you help me?"
What is the customer's major concern?
Returning a faulty part received
Checking the status of an order
Clarifying incomplete info given
Complaining about the service she had
" When I placed the order yesterday around 2:30 PM EST, I requested for next day delivery . I'm expecting for the package to be sent today but when I checked the courier's website, it says that it'll be delivered on Monday. But the agent assured me that it'll be delivered today. What's happening?"
What should you apologize the customer for?
Customer's inconvenience
Delay of delivery
Confusion about the delivery time frame.
Fault of the previous agent
"I'm calling because I didn't receive my order. I think I provided the wrong address when I placed the order online."
Should you apologize to the customer in this case?
Yes
No
"I just want you to help me understand how is the shipping fee greater than the actual price of the item? It's twice the cost of the part which is insanely pricey."
Is the customer irate?
Yes
No
Which of the descriptions below best defines the function of the image above?
designed to store rotational energy
designed to ignite the combustion chamber
designed to control the direction of the vehicle
designed to create or maintain tension
_______delivers current from the ignition system to ignite the fuel/air mixture inside the engine.
exhaust
spark plug
flint and steel
carburator
Name the images above.
brake pedal and clutch disk
brake pedal and pressure plate
clutch disk and brake rotor
clutch disk and pressure plate
