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WorksheetsIT Fundamentals+
Total questions: 74
Worksheet time: 37mins
Name
Class
Date
1.
A technician sets up a new computer system and connects the keyboard and mouse to the PS/2 ports. When the computer boots, the BIOS gives a keyboard and mouse error. Both devices are connected. Which of the following is the solution?
a)
Swap the mouse and keyboard to the other PS/2 ports.
b)
Remap the mouse and keyboard in the BIOS.
c)
Update the BIOS to recognize the newer keyboard and mouse.
d)
Configure the keyboard localization settings.
2.
A user has a username and password to log onto a banking website. The user would like to keep access to the account as secure as possible. Which of the following security best practices should the user follow? (Select TWO).
a)
Use only public computers to access the website
b)
Create a complex password
c)
Change the default password
d)
Write the password down
e)
Use the original password
3.
A user, Ann, is experiencing slow browsing on a website she frequently visits that displays constant pop-up ads. Which of the following is the MOST likely cause?
a)
The browser is incompatible with the website
b)
The workstation has been infected with malware
c)
The website is not secured by SSL
d)
The certificate of the website has expired
4.
A laptop owner, Ann, can no longer see web pages when she opens her browser, and she can only see her search bars and plug-ins. Which of the following is the MOST likely source of this issue?
a)
The computer does not have current antivirus software installed
b)
The computer needs to have its components upgraded
c)
The downloaded toolbars are filling the browser screen
d)
The owner was not using complex passwords
5.
A technician wants to minimize the risk of having third parties track previously visited web pages. Which of the following should be performed in the Internet browser’s settings? (Select TWO).
a)
Select form data
b)
Disable location services
c)
Remove cookies
d)
Clear history
e)
Change passwords
6.
When setting up a new device, there are multiple features available that will never be used. Which of the following should the user do to make the new device more secure?
a)
Make all users administrators.
b)
Remove or disable the unnecessary features.
c)
Install a password manager on the device.
d)
Make all users guests.
7.
Joe, a user, saves a document to a flash drive on his computer in order to print the document from a public computer kiosk. After returning home and reinserting the flash drive in his computer, the security software identifies an infected file on the flash drive. Which of the following is the MOST likely cause of the infection?
a)
The flash drive was infected by a war driving hacker on the way to the public kiosk.
b)
The public workstation was infected by Joe’s flash drive.
c)
The public workstation was infected and passed the virus to the flash drive.
d)
The flash drive was already infected by the user’s computer.
8.
Multiple laptops that contain confidential data are stolen from a company. Which of the following is a likely policy change resulting from this incident?
a)
Enabling full disk encryption
b)
Requiring screensaver password
c)
Disabling Bluetooth adapters
d)
Adding multifactor authentication
9.
A user, Ann, is concerned about theft of her laptop and does not want a thief to have easy access to all of her banking and email. Which of the following precautions could be taken to mitigate this issue?
a)
Only browse the Internet on WiFi connections that use WPA2
b)
Turn off the guest account in the operating system
c)
Disable autofill functionality within the web browser
d)
Remove any legacy browsers from the computer
10.
A user is configuring a SOHO wireless router. The user should change the router’s default administrator password for which of the following reasons?
a)
To prevent improper data transmission encryption
b)
To prevent unauthorized configuration changes
c)
To prevent social engineering attacks
d)
To increase wireless signal strength
11.
Ann, a user, is doing her daily job on her company laptop at a coffee shop. She opens an Internet browser and tries to go to her home page. Instead, she is sent to an unfamiliar website. She clears all temporary files and deletes the history, but this continues to occur. Which of the following is the cause of the problem?
a)
The company has configured a policy on her computer that forces her to stay on their website.
b)
Her computer is infected with adware and is redirecting her browser to another site.
c)
The memory of the browser is corrupt, and she needs to have the browser reinstalled.
d)
She did not reboot her computer after clearing the temporary files.
12.
An attacker cracks a user's password for all social media, email, and bank accounts. The user needs to change the passwords for all these accounts. Which of the following should the user do in the future to prevent this from happening?
a)
Disable unused browser toolbars.
b)
Clear the browser cache.
c)
Avoid credential reuse.
d)
Delete tracking cookies.
13.
While browsing the Internet, a user receives a warning regarding the display of mixed content. The address bar includes https, and the lock symbol is showing. Which of the following does this warning indicate about the website?
a)
It stores data in cache or cookies, but not both.
b)
It requires login credentials for some sections.
c)
It contains both secure and non-secure parts.
d)
It is best viewed with a different browser.
14.
Joe, a user, has just installed his first home wireless router. Which of the following tasks should be considered to help secure the unit from any confirmed exploits?
a)
Change the router administrator username.
b)
Change the router’s broadcasting channel.
c)
Change the router’s broadcasting channel.
d)
Use a complex administrator password.
15.
Which of the following BEST describes the pros and cons of a home wired network?
a)
Low throughput, low mobility, high availability, high latency, high security
b)
High throughput, high mobility, low availability, low latency, high security
c)
High throughput, low mobility, high availability, low latency, high security
d)
Low throughput, high mobility, low availability, high latency, low security
16.
A technician has just finished setting up a SOHO wireless router but the client does not want the PC on the wireless network for security reasons. The technician connects an RJ-45 cable to the computer and the router, but does not receive network connectivity. Which of the following is the NEXT step to diagnose the problem?
a)
Change the IP address on the computer to match the router.
b)
Reseat the power cable on the computer and reboot.
c)
Check for link light activity on the computer and the router.
d)
Change the hostname of the router to match the computer’s network.
17.
A user’s laptop hard drive contains sensitive information. The user often plugs the laptop into the corporate network. A sensitive file from the laptop has been found on another user’s laptop. How could the user have prevented this breach?
a)
Disable file and print sharing on the laptop.
b)
Delete unused drives from network.
c)
Remove shared keys from the key ring.
d)
Set the read-only attribute on the files.
18.
Joe, a user, needs to store a large amount of data, but does not have enough space on his local computer. Which of the following are the BEST options for him to use? (Select TWO).
a)
Network attached storage
b)
External hard drive
c)
Optical drive
d)
USB thumb drive
e)
Another computer
19.
A technician has been tasked with changing the settings for a used SOHO router, but does not have the administrator password because the previous owner changed it. Which of the following actions will resolve this issue?
a)
Click “Forgot password.”
b)
Use a password cracker.
c)
Hold the reset button.
d)
Use the password: password.
20.
A user is setting up an older wireless access point that has only WEP for encryption. Which of the following additional steps will help to secure the network? (Select TWO).
a)
Disable SSID broadcast.
b)
Refresh the MAC address.
c)
Filter the MAC address.
d)
Refresh the IP address.
e)
Use CAT6 cables.
21.
A technician is setting up a computer that was shipped. After everything is plugged in, the computer will not turn on. Which of the following should the technician do FIRST to identify the issue?
a)
Check for physical damage on the computer.
b)
Search for a solution on the Internet.
c)
Reference the manufacturer’s documentation.
d)
Ensure the power supply is set at the correct voltage.
22.
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
a)
The monitor power cable is unplugged.
b)
The video cable has become disconnected.
c)
The video driver is not installed.
d)
The operating system has encountered a stop error.
e)
The screen saver has activated.
23.
Which of the following will allow a user to move a file from one folder to another using the LEAST number of steps, while ensuring that the file is removed from its original location?
a)
Open the file from its original location, save it to the new location, and delete it from the original location.
b)
Cut the file from its original location and paste it to the new location.
c)
Rename the file in its original location to a name that is not already taken in the new location.
d)
Copy the file from its original location and paste it to the new location.
24.
After initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?
a)
The application has to be registered to the user.
b)
The application must be upgraded to a 64-bit version.
c)
The application must be activated.
d)
The application needs to be reinstalled.
25.
An employee’s new computer came with a free 30-day trial version of antivirus software. The employee’s company provides enterprise antivirus software from a different vendor. Which of the following should the employee do in order to use a full version of antivirus software?
a)
Enter the company product key for the antivirus software, enabling the full version.
b)
Uninstall the current version antivirus software and install the company version.
c)
Verify Internet connectivity and run online virus scanning software.
d)
Update the trial antivirus software to the latest version.
26.
A user has finished setting up a new computer. Now the operating system requires activation, but the user discovers the computer has no Internet connection. Which of the following should the user do FIRST?
a)
Contact technical support.
b)
Reboot the computer.
c)
Check the Ethernet cable.
d)
Review manufacturer's website.
27.
Which of the following defines why backup verification is important?
a)
To ensure that the backup runs as quickly as possible
b)
To ensure that the backup can be stored indefinitely
c)
To ensure that the backup can be saved to the cloud
d)
To ensure that the backup contains usable data
28.
A home computer that has been in operation for more than five years is now suffering from random shutdowns during the day. The PC is set up in an enclosed cubby built into the home office desk. Which of the following is MOST likely plaguing the PC?
a)
The PC was switched over to 240v operation mode
b)
Dust accumulation
c)
The PC’s BIOS is severely out-of-date, causing PSU issues
d)
EMI
29.
A user installed a new scanner on a desktop personal computer without any documentation. The scanner powers on, the lamp turns on, and then the unit stops with a failure light lit. Which of the following should the user do FIRST?
a)
Go to the scanner manufacturer's website and download the current installation information.
b)
Check the personal computer manufacturer's support website for information about scanner installation.
c)
Find a scanner user group website and ask for help.
d)
Update the scanner firmware and drivers, then reinstall the scanner.
30.
A technician is trying to access a user’s files and is unable to open any folder or file. Which of the following BEST describes the situation?
a)
The folders contain older versions of the files.
b)
The files are corrupted.
c)
The technician needs to change the file attributes.
d)
The technician does not have permissions.
31.
A user working on a laptop notices the mouse cursor frequently moves to random locations in a document while typing. Which of the following should the user do FIRST to help resolve this issue?
a)
Ask tech support for help.
b)
Reboot the laptop.
c)
Turn off the touchpad.
d)
Reconnect the mouse.
32.
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
a)
The monitor power cable is unplugged.
b)
The video cable has become disconnected.
c)
The video driver is not installed.
d)
The operating system has encountered a stop error.
e)
The screen saver has activated.
33.
After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician need to adjust to resolve this issue?
a)
Color depth
b)
Orientation
c)
DPI settings
d)
Resolution
34.
A user has finished running the initial operating system setup wizard. Which of the following would be BEST for the user to do next?
a)
Verify Internet connectivity
b)
Install productivity software
c)
Install security software
d)
Add other user accounts
35.
Which of the following technologies would allow a user to run multiple operating systems at the same time on a single computer?
a)
Telepresence
b)
Cloud-based software
c)
Virtualization software
d)
Productivity software
36.
A user wants to update a driver for additional features. Where would the user find a current version of the driver from an official source?
a)
Manufacturer’s CD/DVD that came with the computer
b)
Manufacturer’s web site
c)
Internet community support forums
d)
Third-party support web sites
37.
Which of the following should be done to reduce physical safety hazards around a newly installed computer?
a)
Verify all connections are seated properly.
b)
Avoid placing other computers nearby.
c)
Bundle loose cables with zip ties or Velcro straps.
d)
Attach all peripherals to the computer.
38.
A user with an outdated operating system is consistently browsing sensitive websites such as banking, email, and corporate intranets. The Internet browser of choice is one that has already lost patch support and is not updated anymore. Which of the following actions will remedy this situation?
a)
Uninstall all unused browser extensions and toolbars to help reduce risks.
b)
Convert the user’s account to an admin level account, to provide better overall security.
c)
Move to an alternate browser that still has consistent security update support.
d)
Install multiple anti-malware and firewall products to harden the computing experience.
39.
A user is installing a new scanner on a computer. Which of the following MOST likely needs to be installed in order for this equipment to work?
a)
License key
b)
OS update
c)
Firmware
d)
Driver
40.
A user has just removed a new desktop PC from the box and has plugged in several new peripheral devices. During which of the following steps will the plug and play peripheral devices be installed on the new PC?
a)
Installing security software
b)
Powering on for the first time
c)
Booting the operating system
d)
Adding additional user accounts
41.
A technician wants to keep a router up to date. Which of the following MUST be updated regularly?
a)
SSID
b)
Administrator password
c)
Wireless encryption
d)
Firmware
42.
A user wants to have the latest security patches and bug fixes installed on a computer. Which of the following is the BEST method to achieve this?
a)
Configure anti-malware updates
b)
Manually update before each use
c)
Update every six months
d)
Schedule automatic updates
43.
A user is accessing an online bank account for the first time via an Internet browser. Which of the following should the user check? (Select TWO).
a)
HTTPS before the URL
b)
Exclamation point on the status bar
c)
Lock symbol in the address bar
d)
HTTP before the URL
e)
Skull/crossbones symbol in the corner
44.
Which of the following CPU cooling types is BEST in a dusty environment?
a)
Liquid cooling
b)
Open case
c)
Case fan
d)
Heat sink fan
45.
To reduce the risk of installing unapproved or possibly malicious apps on a smartphone, a user should:
a)
Download apps from a user-supported community.
b)
Use a search engine to identify safe apps.
c)
Update the firmware to the latest version.
d)
Utilize the vendor-provided app store.
46.
A user's government identification number, birth date, and current address are considered which of the following?
a)
IMAP
b)
HTTP
c)
PII
d)
HTTPS
47.
A user, Ann, calls the manufacturer of a software product she purchased, but is denied assistance because the product is no longer supported. Which of the following options is a BEST next choice?
a)
P2P software sharing service
b)
Original instruction manual
c)
Online user forum
d)
PC manufacturer's website
48.
A technician has added an external hard drive to a personal computer. The hard drive is powered on, but the computer does not see the new hard disk. Which of the following is the FIRST thing the technician should check?
a)
The power cable
b)
The OS version for compatibility
c)
The hard drive firmware revision
d)
The data cable
49.
A user is updating a website. Which of the following protocols will provide the MOST security when uploading the files?
a)
FTPS
b)
FTP
c)
SMTP
d)
HTTP
e)
SNMP
50.
A home user wants to share files between two different computers. The user wants the files to be available to either computer, regardless of whether either computer is turned on. Which of the following is the BEST storage method?
a)
USB storage
b)
Internal storage
c)
Direct attached storage
d)
Network attached storage
51.
Which of the following storage methods provides the HIGHEST redundancy and availability?
a)
Cloud-based storage
b)
Storage Area Network
c)
Locally attached storage
d)
Network Attached Storage
52.
Which of the following is a benefit of setting up a computer to receive automatic updates from the OS vendor?
a)
Arranges the hard drive files in order
b)
Restores missing files that were lost or deleted
c)
Keeps the software current and applies security patches
d)
Provides the latest virus definitions to keep the computer safe
53.
Which of the following application types is MOST often used for doing a mail merge?
a)
PDF software
b)
Word processor
c)
Presentation software
d)
Personal information manager
54.
A user wants to purchase a CAD application that requires 8GB of RAM to operate. Which of the following operating system types is required?
a)
8-bit
b)
16-bit
c)
32-bit
d)
64-bit
55.
A user is at the office and has a cellular phone that previously functioned properly. The phone is powered on with a fully charged battery. However, the phone does not have connectivity. Which of the following describes the problem?
a)
Phone is disconnected from WiFi
b)
Provider is conducting system testing
c)
MAC address is bad
d)
Phone is in airplane mode
56.
A user has purchased some new software from a vendor and wants to install it on all of the Windows computers in the house. Which of the following will help the user accomplish the task and ensure compliance with the software vendor?
a)
Copy and paste the program between computers.
b)
Purchase a multi-user license.
c)
Purchase a single-user license.
d)
Use remote desktop to share the program between computers.
57.
A user had to replace the hard drive in a computer. The user would like to install the games that came with the computer but were not installed as part of the initial OS setup wizard. The user can install the games by performing which of the following?.
a)
Schedule automatic updates.
b)
Enable installed OS features.
c)
Update hardware drivers.
d)
Reinstall productivity applications.
58.
A user's operating system is set to automatically update as updates are released. However, last week's updates failed to download. Which of the following should the user do FIRST to install the updates?
a)
Reference the OS manufacturer's website.
b)
Run a virus scan to remove viruses.
c)
Reinstall the operating system.
d)
Change the automatic update schedule.
e)
Manually download the updates.
59.
Which of the following printer types uses a powder based consumable with a lower cost per page compared to other printers?
a)
Thermal
b)
Laser
c)
Dot matrix
d)
Inkjet
60.
A user, Ann, is experiencing slow browsing on a website she frequently visits that displays constant pop-up ads. Which of the following is the MOST likely cause?
a)
The browser is incompatible with the website
b)
The workstation has been infected with malware
c)
The website is not secured by SSL
d)
The certificate of the website has expired
61.
A laptop owner, Ann, can no longer see web pages when she opens her browser, and she can only see her search bars and plug-ins. Which of the following is the MOST likely source of this issue?
a)
The computer does not have current antivirus software installed
b)
The computer needs to have its components upgraded
c)
The downloaded toolbars are filling the browser screen
d)
The owner was not using complex passwords
62.
A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user. Which of the following troubleshooting steps is the technician using by browsing to the same site?
a)
Establish a plan of action.
b)
Gather information
c)
Duplicate the problem.
d)
Find the root cause.
63.
A user is attempting to print a document to a wireless printer and receives an error stating the operation could not be completed. Which of the following should the user do to correct this issue?
a)
Ensure both devices are connected to the LAN.
b)
Enable task scheduling.
c)
Reset the proxy settings to their default values.
d)
Review the fault tolerance configurations.
64.
Which of the following relational database constructs is used to ensure valid values are entered for a column?
a)
Schema
b)
Permissions
c)
Constraint
d)
Column
65.
A systems administrator uses a program that interacts directly with hardware to manage storage, network, and virtual machines. This program is an example of:
a)
a storage area network.
b)
an embedded OS.
c)
network attached storage.
d)
a Type 1 hypervisor.
66.
Which of the following is a value that uniquely identifies a database record?
a)
Foreign key
b)
Public key
c)
Primary key
d)
Private key
67.
A systems administrator wants to return results for a time range within a database. Which of the following commands should the administrator use?
a)
SELECT
b)
INSERT
c)
DELETE
d)
UPDATE
68.
Which of the following statements BEST describes binary?
a)
A notational system used to represent an “on” or “off” state
b)
A notational system used to represent media access control
c)
A notational system used to represent Internet protocol addressing
d)
A notational system used to represent a storage unit of measurement
69.
Joe, a developer, is writing a program in which he needs to store a number that changes over the duration of the program’s run. Which of the following would Joe MOST likely use to accomplish this?
a)
Loop
b)
Variable
c)
Constant
d)
Function
70.
An end user’s computer has been failing to open its word processing software. An IT technician successfully solves the problem. Which of the following best describes the technician’s NEXT step?
a)
Restart the computer.
b)
Contact other users.
c)
Disconnect the peripherals.
d)
Document the findings.
71.
A regulation requires new applicants to provide a scan of their retinas in case of any future legal questions regarding who applied for the position. Which of the following concepts is this an example of?
a)
Non-repudiation
b)
Authentication
c)
Integrity
d)
Accounting
72.
A program needs to choose apples, oranges, or bananas based on an input. Which of the following programming constructs is BEST to use?
a)
Variable
b)
If
c)
Datatype
d)
Comment
73.
A technician is troubleshooting a problem. The technician tests the theory and determines the theory is confirmed. Which of the following should be the technici
a)
Implement the solution.
b)
Document lessons learned.
c)
Establish a plan of action.
d)
Verify full system functionality.
74.
An employee is asked to generate a report on a student information system. The employee uses spreadsheet software and connects to a remote database to pull data for the report. Which of the following types of application architectures did the employee use?
a)
Standalone application
b)
Client-server application
c)
Web application
d)
Cloud application
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