WorksheetsBusiness Writing Review
Total questions: 18
Worksheet time: 14mins
Why do we write instead of communicating verbally?
For complicated information
More easily understood
Permanent record
All of the above
Anyone who depends on or benefits from the work you do is considered:
Audience
Customer
Colleague
Boss
Which of the following would be considered an INTERNAL customer for a nurse?
Patient
Doctor
Patient's Family
Insurance Company
Which of the following would be considered an EXTERNAL customer for a police officer?
Citizen
Chief of Police
Dispatcher
Police Aide
Sending a holiday card meets which of the following purposes?
Persuade
Instruct
Express
Request
Giving a presentation at work about what your department has accomplished this year is an example of which purpose?
Express
Inform
Persuade
Request
An invitation from your dentist to make your next cleaning appointment which be which of the following purposes?
Instruct
Persuade
Request
Inform
Which of the following is an example of the Big Names persuasive strategy?
Shaq says he loves IcyHot Patches
IcyHot saying it is 10x more effective that other brands
IcyHot is the #1 brand recommended by physical therapists
Which of the following is an example of the persuasive strategy kairos?
10% of your purchase will be donated to the American Cancer Society
10% off trucks for one day only!
Studies have shown that this truck is the safest on the market
This truck gets 2x better gas mileage than our competitors!
Which of the following is an example of using logos to persuade?
#1 brand recommended by dentists!
There is a limited supply of this toothpaste
This toothpaste a 3x more whitening power!
Studies show that this toothpaste is preferred for those with sensitive teeth
A call to action attempts to provoke an immediate response from an audience.
True
False
Which of the following is the most commonly used complimentary closing?
Best wishes
Respectfully yours
Thanks
Sincerely
Select the most POSITIVE version of the message below:
You forgot to include the attachment.
The item was not attached.
Your email was received, however the attachment was missing.
Choose the sentence that has the best tone.
If those guys in maintenance were doing their job this wouldn't have happened!
I'm sorry you are experiencing a problem; we are working quickly to get it resolved.
We are aware of the issue and are working on it.
When writing a business letter, which of the following is the appropriate margins?
2" top, 1" sides/bottom
2" top/bottom, 1" sides
1" top, bottom, sides
2" top, bottom, sides
When writing an email it is important to keep your subject short and sweet.
True
False
The CC function on email is used to include audience members who need to respond the content of the email.
True
False
When composing a professional letter, how should you write the date?
January 1, 2020
01.01.20
1/1/20
Jan 1, 2020
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