WorksheetsYY Telephone Etiquette
Total questions: 10
Worksheet time: 4mins
Speak loudly and clearly during a tele-conversation.
True
False
It is perfectly fine to pick up an incoming call after the 7th ring.
True
False
You can see your extension number on your company telephone set.
True
False
On the company telephone to retrieve a call from hold, you...
Dial 123* before picking up the handset
Press the hold button before picking up the handset
Pick up the handset
Put down the handset and pick it up again
Which of the following is not a conversation filler ?
Um
Ah
Eh
Yes
What do you check before ending your call with an incoming caller ?
Date of birth
Any other matters to you may need to assist on ?
Whether you can put him or her on hold ?
Whether he/she understands what you are talking about ?
You may use abbreviations when you feel like the other party in your telephone conversation is savvy enough.
Yes
No
It is not necessary to listen to the person over the line fully, once you get the main points brought across.
Yes
No
How many times you will need to repeat yourself to verify the accuracy of your understanding ?
Once
Twice
Thrice
As many times as needed
It is perfectly alright to put the caller on the line without holding, as you wait for your colleague to pick up the call.
True
False
