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WorksheetsActive Northumberland Quiz
Total questions: 20
Worksheet time: 12mins
What should a manager do to maximise an employees's performance within a team?
Set objectives for the employee without involving them
Match employee's skills with tasks
Produce reports for senior managers
Provide support only during 1:1 meetings
Which one of these benefits applies to verbal communication?
Able to give a quick response
Allows time to think before responding
Provides plausible evidence
Avoids misunderstanding of voice tone
Which option below describes informal communication?
Relates to work matters
Serves organisational purposes
Is planned in advance
Relates to work and social matters
Which of the following should be used to help gather objective evidence when planning for a challenging conversation?
Facts, statements and reports
The opinions of others
Your own views and opinions
The views of the other individual
Which of the following is recognised meeting etiquette?
Minute taker leads the meeting
Attendees arrive promptly for the start of the meeting
Attendees ask questions at the end of the meeting
Attendees can interrupt each other during the meeting
What is the correct action to take to effectively manage an individual that continues to disrupt the team?
Speak to the individual and tell them how they must improve
Assess information and make a judgement on how to proceed
Refer to policy and speak to the individual on an informal basis
Refer to policy and make an informed decision on how to proceed
A staff member is unhappy with the feedback they received and felt the language used was negative , laving them feeling demotivated and lacking in confidence
Which principles of CORB' s model has the manager failed to demonstrate?
Clear
Owned
Regular
Balanced
Which option best describes how a manager can apply active listening skills during a challenging conversation?
Stay still during the whole conversation
Modify what has been said in the light of own view
Make up their mind before hearing the whole story
Ask questions avoiding interrupting
What should a manager NOT do to ensure they remain calm when dealing with a difficult situation?
Control body language
Listen effectively
Be assertive
Be self- focussed
A team has reached a point where individual working styles are starting to conflict and cause problems
According to Bruce Tuckman ,what is this stage of team formation called?
Performing
Storming
Norming
Forming
An employee does not follow the organisation's Health and Safety guidelines , and refuses to change their behaviour
What action should the manager take?
Implement the disciplinary procedure
Implement the grievance procedure
Review the Health and Safety policy
Review the whistle- blowing policy
What are the five features of the CORB's model of feedback?
Clear, Owned, Regular, Balanced, Specific
Considerate , Options, Relevant, Believable Sensible
Constructive ,Owned,Realistic, Balanced, Select
Clarity,Observed, Regular, Bearable,Specific
Can you name Active Northumberland's 3 values?
Fitness, Inclusive, Trust
Fierce,Include,Tough
Fun, Inclusive, Trust
Fun, Integration,Together
How many people work for Active Northumberland ( to the nearest 100)
500
700
900
1000
How much money is being invested in new and refurbished AN leisure facilities?
£2 m
£65 m
£40 m
£800 k
When was AN formed?
April 2013
January 2011
January 2014
June 2005
How many AN sites have swimming pools?
12
10
9
7
What can a manager do to empower individuals to achieve cross team organisational objectives?
Encourage creativity and respect for different ideas
Give specific instructions that all teams need to follow
Set working patterns that everyone should adhere to
Adopt and autocratic management style and approach
Which statement does NOT reflect Daniel Goleman's model of emotional intelligence
Understands others emotions
Has an inner vision of what is important to life
Gets the job done
Finds common ground and rapport
Which of the following is NOT a benefit of an emotionally intelligent team?
Better working relationships
Conflict situations do not arise
Improved leadership capabilities
Settle disputes well
