WorksheetsAD_ITT_Unit9_Record and follow up on change requests
Total questions: 68
Worksheet time: 4hrs 51mins
Name
Class
Date
1.
1. ------------------maintain a record of system activity both by system and application processes and by user activity of systems and applications. In conjunction with appropriate tools and procedures, they can assist in detecting security violations, performance problems, and flaws in applications. (KLO 2.3)
a)
A. Audit trails
b)
B. Version Control
c)
C. Help Desk
d)
D. Quality Assurance
2.
1. Also known as revision control or source control, is the management of changes to documents, computer programs, large web sites, and other collections of information. (KLO 2.2)
a)
A. Audit trails
b)
B. Version Control
c)
C. Help Desk
d)
D. Quality Assurance
3.
3. The maintenance of a desired level of quality in a service or product, especially by paying attention to every stage of the process of delivery or production. (KLO 1.1)
a)
A. Audit trails
b)
B. Version Control
c)
C. Help Desk
d)
D. Quality Assurance
4.
1. The process of defining and analyzing the dangers to individuals, businesses and government agencies posed by potential natural and human-caused adverse events. Its report can be either quantitative or qualitative. (KLO 3.1)
a)
A. Risk Analysis
b)
B. Quantifying risk
c)
C. Magnitude
d)
D. Likelihood
5.
1. The process of evaluating the risks that have been identified and developing the data that will be needed for making decisions about what should be done about them. Risk management is done from very early in the project until the very end. (KLO 3.1)
a)
A. Risk Analysis
b)
B. Quantifying risk
c)
C. Magnitude
d)
D. Likelihood
6.
---------------------is a type of measurement used to estimate some scientific component of a company's performance: (KLO 2.1)
a)
A. Questionnaires
b)
B. Flow chart
c)
C. Metrics
d)
D. Data Collection
7.
1. ------------------is a clear graphic representation of a process from beginning to end: (KLO 3.1)
a)
A. Questionnaires
b)
B. Flow chart
c)
C. Behavioural observation
d)
d. Metrics
8.
1. The purpose of change management is to allow for an arranged transition from the Original situation to a new situation. (KLO 1.2)
a)
True
b)
False
9.
1. ------------------maintain a record of system activity both by system and application processes and by user activity of systems and applications. In conjunction with appropriate tools and procedures, they can assist in detecting security violations, performance problems, and flaws in applications. (KLO 2.3)
a)
Audit trails
b)
Version Control
c)
Help Desk
d)
Quality Assurance
e)
0
10.
2. Also known as revision control or source control, is the management of changes to documents, computer programs, large web sites, and other collections of information. (KLO 2.2)
a)
Audit trails
b)
Version Control
c)
Help Desk
d)
Quality Assurance
e)
0
11.
3. The maintenance of a desired level of quality in a service or product, especially by paying attention to every stage of the process of delivery or production. (KLO 1.1)
a)
Audit trails
b)
Version Control
c)
Help Desk
d)
Quality Assurance
e)
0
12.
4. The process of defining and analyzing the dangers to individuals, businesses and government agencies posed by potential natural and human-caused adverse events. Its report can be either quantitative or qualitative. (KLO 3.1)
a)
A. Risk Analysis
b)
B. Quantifying risk
c)
C. Magnitude
d)
D. Likelihood
e)
0
13.
5. The process of evaluating the risks that have been identified and developing the data that will be needed for making decisions about what should be done about them. Risk management is done from very early in the project until the very end. (KLO 3.1)
a)
A. Risk Analysis
b)
B. Quantifying risk
c)
C. Magnitude
d)
D. Likelihood
e)
0
14.
6. ---------------------is a type of measurement used to estimate some scientific component of a company's performance: (KLO 2.1)
a)
A. Questionnaires
b)
B. Flow chart
c)
C. Metrics
d)
D. Data Collection
e)
0
15.
7. ------------------is a clear graphic representation of a process from beginning to end: (KLO 3.1)
a)
A. Questionnaires
b)
B. Flow chart
c)
C. Behavioural observation
d)
D. Metrics
e)
0
16.
8. The purpose of change management is to allow for an arranged transition from the Original situation to a new situation. (KLO 1.2)
a)
A. True
b)
B. False
c)
0
d)
0
e)
0
17.
9. All considered to be Advantages of Change Management for an Organization except: (KLO 3.1)
a)
A. It creates division among the employees in an organisation
b)
B. Less time is required to implement a change
c)
C. Possibility of unsuccessful change is reduced
d)
D. Helps to arrange in a line the existing resources within an organization
e)
0
18.
10. Methods of Data Collection are all except: (KLO 2.1)
a)
A. Questionnaires
b)
B. Behavioural observation
c)
C. Metrics
d)
D. Diagnostic interview
e)
0
19.
11. Change is the ________ of an information resource that can potentially impact the operation, stability or reliability of product or service. (KLO 1.2)
a)
A. Addition
b)
B. Updating
c)
C. Modification
d)
D. All mentioned
e)
0
20.
12. Which is not true about the benefits of change management? (KLO 2.1)
a)
A. Minimize disruption,
b)
B. Cause time loss
c)
C. Reduce the pain of the change.
d)
D. Exert some control over the schedule
e)
0
21.
13. Reasons for change request: (KLO 3.2)
a)
A. Defect repair
b)
B. Corrective action
c)
C. Preventive action
d)
D. All mentioned
e)
0
22.
14. What is the correct order of change states? (KLO 1.2)
a)
A. current – future – transition
b)
B. transition – future – current
c)
C. current – transition – future
d)
D. transition – current - future
e)
0
23.
15. ___________is a process improvement way that is used to find the current processes, assess the required improvements and put into process the best solutions. (KLO 2.2)
a)
A. Change submission
b)
B. Change management
c)
C. Change request
d)
D. None of the above
e)
0
24.
16. The correct order for Demin Cycle model is: (KLO 3.1)
a)
A. Plan – Check – Do – Act
b)
B. Do – Act – Check – Plan
c)
C. Plan – Do – Check – Act
d)
D. Do – Check – Plan – Act
e)
0
25.
17. Change request management process contains the following phases: (KLO 1.2)
a)
A. Preparing for change
b)
B. Managing the change
c)
C. Reinforcing the change
d)
D. All of above.
e)
0
26.
18. What is the correct order of the process management phases? (KLO 1.1)
a)
A. Preparing, managing then reinforcing.
b)
B. Managing, preparing then Reinforcing.
c)
C. Preparing, reinforcing then managing.
d)
D. Testing then reinforcing then gathering feedbacks.
e)
0
27.
19. Risk could be:
a)
A. Negative
b)
B. Positive
c)
C. Both
d)
D. None.
e)
0
28.
20. _________ considers whether to accept the change for deployment and whether to approve plans for operating and supporting the change. (KLO 2.1)
a)
A. Change initiation
b)
B. Impact Analysis
c)
C. CR Authorization
d)
D. Change Development
e)
0
29.
21. Organizations and businesses often initiate change for many reasons except: (KLO 1.2)
a)
A. Reaching a broader market
b)
B. Changing the internal structure of employees
c)
C. Creating new products
d)
D. Taking the brand in new direction
e)
0
30.
22. Preparing for Change includes all except: (KLO 2.1.C)
a)
A. define strategy
b)
B. prepare change
c)
C. develop model
d)
D. planning
e)
0
31.
23. Reinforcing Change includes all except: (KLO 2.1.A)
a)
A. Data gathering
b)
B. Change management implementation
c)
C. Corrective action
d)
D. Recognition
e)
0
32.
24. The last process in the change request managements: (KLO 1.2)
a)
A. Releasing change to production
b)
B. Approve the change
c)
C. Build the latest change
d)
D. Review the change
e)
0
33.
25. CRM stands for: (KLO 1.1)
a)
A. Change Request Maintenance
b)
B. Change Required Motivation
c)
C. Change Request Management
d)
D. Change Required Management
e)
0
34.
26. _______________ is actually a tool that helps to specify all organizational processes. (KLO 3.2)
a)
A. Analyzing
b)
B. Processing
c)
C. Testing
d)
D. Flowcharting
e)
0
35.
27. CRB is: (KLO 2.1)
a)
A. Change review based
b)
B. Change request board
c)
C. Class request board
d)
D. Change review board.
e)
0
36.
28. The Negative risk assessment called: (KLO 3.1)
a)
A. Unfortunate event
b)
B. Issue
c)
C. Fault
d)
D. None.
e)
0
37.
29. Quantitative risk assessment requires calculations of two components of risk (R): the magnitude of the potential loss (L), and the: (KLO 2.1)
a)
A. Quantity
b)
B. Analysis results
c)
C. probability
d)
D. None
e)
0
38.
30. ____________ it can be used in accident investigation and in a detailed hazard assessment. (KLO 3.3)
a)
A. Event tree.
b)
B. Change request form
c)
C. Fault tree
d)
D. All of above.
e)
0
39.
31. _____________ consists of at least 3 parts, namely Ticket Management, Automation Suite, Reporting and Optimization. (KLO 2.4)
a)
A. Project management
b)
B. Help disk software
c)
C. Manager
d)
D. None
e)
0
40.
32. One of the Important Elements of a change request is: (KLO 1.2)
a)
A. Project Name
b)
B. Project number
c)
C. Change Approval
d)
D. All of Above.
e)
0
41.
33. Impact on quality — Remember if quality is affected all three of the other elements. (KLO 1.1)
a)
A. Cost, work and results
b)
B. scope, cost and time
c)
C. project training
d)
D. All
e)
0
42.
34. If the unfortunate event accrues we call it: (KLO 3.3)
a)
A. Issues
b)
B. Faults
c)
C. Both A and B
d)
D. None.
e)
0
43.
35. If the issues happens after risk assessment process we need to(KLO 2.2)
a)
A. Control it.
b)
B. Eliminate it
c)
C. Reduce it
d)
D. All
e)
0
44.
36. SLA is: (KLO 1.1)
a)
A. Service legal agreement.
b)
B. Server loud assignment
c)
C. Both
d)
D. None.
e)
0
45.
37. ___________ would detail the pricing change needed to perform the change. (KLO 2.1)
a)
A. Cost
b)
B. Time
c)
C. Work
d)
D. None.
e)
0
46.
38. In change request form who can request a change? (KLO 1.1)
a)
A. Manager
b)
B. Client
c)
C. User
d)
D. B and C
e)
0
47.
39. The first step of risk assessment is : (KLO 3.1)
a)
A. Planning
b)
B. Collecting data
c)
C. Analyzing
d)
D. None
e)
0
48.
40. The person who is responsible for the project assigned to SLA is(KLO 1.2)
a)
A. Employee
b)
B. IT Technical
c)
C. Project manager
d)
D. None.
e)
0
49.
41. -------------------is a movement of a current state, through a transition state and to a future state. (KLO 2.3)
a)
A. Change
b)
B. Change Request
c)
C. Change Management
d)
D. Change Planning
e)
0
50.
42. ------------------ is a document containing a call for an adjustment of a product or system: (KLO 1.1)
a)
Change
b)
Change Request
c)
Change Management
d)
Change Planning
e)
0
51.
43. ------------------ means defining and implementing procedures and technologies to deal with changes in the business environment and to profit from changing opportunities. (KLO 2.3)
a)
Change
b)
Change Request
c)
Change Management
d)
Change Planning
e)
0
52.
44. Change coordinators and specialists employ this process to prepare the implementation plans for changes. (KLO 2.3)
a)
Change
b)
Change Request
c)
Change Management
d)
Change Planning
e)
0
53.
45. The change manager and approvers follow this procedure to approve planned changes: (KLO 3.2)
a)
Change approval
b)
change Implementation
c)
Change closure
d)
Flowcharting
e)
0
54.
46. Specialists use this process to implement infrastructure changes.: (KLO 1.1)
a)
A. Change approval
b)
B. Change Implementation
c)
C. Change closure
d)
D. Flowcharting
e)
0
55.
47. Specialists follow this procedure when they perform production tests after changes have been implemented, and change coordinators employ it when they close out changes. (KLO 2.2)
a)
A. Change approval
b)
B. Change Implementation
c)
C. Change closure
d)
D. Flowcharting
e)
0
56.
48. ----------------------------is actually a tool that helps to specify all organizational processes. It is easy to read and understand a diagram that helps to simplify complex organizational processes. (KLO 3.1)
a)
A. Change approval
b)
B. Change Implementation
c)
C. Change closure
d)
D. Flowcharting
e)
0
57.
49. ---------------------is a type of measurement used to estimate some scientific component of a company's performance: (KLO 2.2)
a)
Questionnaires
b)
Flow chart
c)
Metrics
d)
Data Collection
e)
0
58.
50. --------------------------must include: Cycle time which is actually the average time from start to end, the range of cycle time which includes the shortest and the longest cycle time and also the percentage with the longest and the shortest time. (KLO 3.2)
a)
A. Metrics & Data collection
b)
B. Metrics & flowchart
c)
C. Metrics & Excel
d)
D. Metrics & word
e)
0
59.
51. To maintain a record of your system activity you must keep …..(KLO 3.1)
a)
a. Version Control
b)
b. Audit Trails
c)
c. Change Requests
d)
d. None of the above
e)
0
60.
52. Project risk management is best described as: (KLO 3.2)
a)
a. managing responses to threats.
b)
b. identifying and acknowledging threats and opportunities.
c)
c. planning responses to threats.
d)
d. minimizing threats and maximizing opportunities
e)
0
61.
53. Scheduling can best be defined as the process used to determine: (KLO 2.2)
a)
a. overall project duration.
b)
b. project cost estimating.
c)
c. the project management plan.
d)
d. sub-contractor’s responsibilities.
e)
0
62.
54. Once a change has been requested what is the next step in the change control process? (KLO 2.3)
a)
a. Evaluate the change.
b)
b. Advise the sponsor.
c)
c. Update the change log.
d)
d. Update the project plan.
e)
0
63.
55. The process that evaluates overall project performance to provide confidence is called: (KLO 2.1)
a)
a. quality assurance.
b)
b. quality planning.
c)
c. quality control.
d)
d. quality audit.
e)
0
64.
56. Which one of the following statements best describes the use of an issue log? (KLO 2.2)
a)
a. A summary of all possible alternative resolutions of an issue.
b)
b. A summary of all the project issues, their analysis and status.
c)
c. A tool to ensure that a process is in place for capturing all issues.
d)
d. A tool to ensure that the issue management process is adhered to.
e)
0
65.
57. Change is used to ….(KLO 1.2)
a)
a. Keep the information updated
b)
b. Create advance products with elaborated knowledge
c)
c. Make dreams come true to an organization.
d)
d. All of the above
e)
0
66.
58. Changes in an organization can impact …..(KLO 2.1)
a)
a. Systems
b)
b. Processes
c)
c. Structures
d)
d. Job roles
e)
0
67.
59. Which one of the following statements is true? (KLO 2.3)
a)
a. Independent reviews and quality audits form part of quality assurance to ensure the project manager delivers on time and to budget.
b)
b. Quality assurance provides confidence to stakeholders that requirements for quality will be exceeded.
c)
c. Quality control verifies that the project deliverables conform to specification, are fit for purpose and meet stakeholder expectations.
d)
d. Quality planning enables the project manager to manage the trade-off between customer expectations and budget.
e)
0
68.
60 . Change management is a(n) …………. Transition from the original situation to the new situation(KLO 3.1)<br /><br /><br /> <br /><br />
a)
a. Sudden
b)
b. Unarranged
c)
c. Planned
d)
d. All of the above
e)
0
100 %
