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WorksheetsSSIHM C2
Total questions: 13
Worksheet time: 9mins
Choose the learning outcomes that you have learn from chapter 2.
Be able to establish working relationships with colleagues.
Be able to generate more income from each department in the organisation.
Be able to explain the benefits of working with colleagues.
Be able to act in a professional and respectful manner when working with colleagues .
Recognize the main responsibilities as a supervisor.
manage team to achieve organisation aims
training new employee to polish their knowledge
developing good teamwork and help to maintain good relationships within the team
select and recognize potential employee
Select the suitable characteristic of a good team.
The objective and goals of the team should be clear and understood
Everyone need to understand what their responsibilities are
No need to be good communication from team leader, supervisors or manager
There should be a culture of ‘skill sharing’ and teaching new skills to less experience colleagues
Have members with little respect and trust for each others
identify the FALSE benefit of team development.
Analyses problem effectively
Collect and use other person idea without authorization.
Understand and manage a control system.
Perform skill operation with technical precision and ability.
Identify their immediate superior for each job position in organisation.
kitchen supervisor responsible to catering manager
a chef de partie responsible to executive chef
a sales manager responsible to senior sales coordinator
housekeeping supervisor responsible to executive housekeeper
Select the best to statement to describe colleagues.
certain people you are expected to work with it
very structured staff with clear level of management and defined job roles
may included people within your team or department
the most beautiful staff in the organization with higher education certificate
Determined the supervisor role in the hospitality industries.
Technical function
Social function
Service function
Administrative function
Identify technical function as supervisor.
includes the allocation of duties for example writing a report
be able to do the job themselves and do it well and to impart these skills to others in the team.
need to motivated the staff in the team.
take responsibilities for staff training and record of training
Recognize the primary role of supervisor.
Ensure the target to individuals, the team and the wider organization are met.
Ensure everything runs as smoothly as possible.
to ensure that a group of people work together to achieve the goals set by business.
Met the demand of customer expectations and requirement.
Select the main item include in Job Description.
Main duties
Job title and purpose
Salary expectation
Purpose of job
Age of Employee
Choose the CORRECT responsibility as supervisor.
Commanding
Silent seekers
Forecasting and planning
Motivating the team
Ahmad as a Housekeeping Supervisor at Hilton Hotel. Select the professional behavior should be have by Ahmad as a Supervisor.
Team Leader
Work as team
A range of strategies
The need to become best supervisor
A good supervisor is someone who is:
well informed and knowledgeable
a good decision maker
supportive but not respectful to the rest of the team
able to work under pressure and selfish decision
