WorksheetsKnowledge Check-Week 1
Total questions: 20
Worksheet time: 10mins
What is the line called that runs from the tap/pedestal to the customer’s house?
Trunk
Node
Feeder
Drop
Are you allowed to upgrade a customer when they are past due?
Yes
No
Customers who add services in the middle of a billing cycle will have the additional charges listed on their statement as
One Time Charges
Adjustments
Previous Activity
Partial Monthly Charges
What is the piece of equipment that converts a light signal into an RF signal?
Tap
Node
Feeder
Drop
What are the timelines for Collection
45- Collections, 100- hard disconnect, on or around 90- soft disconnect
100- Collections, 45- hard disconnect, on or around 90-soft diconnect
45- soft disconnect, on or around 90- hard disconnect, 100- collections
How much does a Suddenlink Modem cost?
$50
$80
$15
$88
What are some differences between VOD and PPV?
With VOD I can order a movie anytime
With PPV I have to order during a specific time frame
With VOD I can watch the movie several times during a 24 hour period, with PPV I have to watch specific times
All of the above
What agency governs the startup, merging, and technical standards for the Telecommunication industry?
Better Business Bureau
FCC
Suddenlink
Sigma
True or False: Suddenlink Home Security requires the customer to have home telephone.
TRUE
False
True or False: MOVIE, SPRINF, LATINO, and FAMILY, are digital tiers.
True
False
________is a set top box designed from the ground up to marry broadcast and broadband. It opens up whole new worlds of on demand movies, TV shows, music and even web videos on the big screen via YouTube.
HD DVR
TIVO
HD DCT
SD DCT
BBT stands for:
Breaking Bad Tonight
Broadband Technician
Broadband Telephony
Basic Billing Technology
The ___________ is where the drop connects to the home.
NIU - Network Interface Unit
Drop
Tap
Node
The Suddenlink __________ plan was designed to cover existing wiring, customer education, and diagnosis inside the home.
Houseguard
Safeguard
Infonet
Supersaver
______ are used to prohibit reception of services the customer does not subscribe to. For example, if the customer only subscribes to Advanced TV Tier 1 (Limited) cable.
Antennas
Filters
DCTs
Modems
True or False: Broadband in telecommunications is a term that refers to a signaling method that includes a wide range of frequencies, which may be divided into channels or frequency bins.
True
False
True or False: Customers who order High Definition Equipment have to pay extra for High Definition Channels.
True
False
True or False: Suddenlink2Go does not offer parental controls.
True
False
What two types of signals travel over our current plant?
Analog and Digital
Microwave and Digital
Analog and Noise
None of the above
How can you identify if a customer is in a geographical area that is experiencing an outage?
JSIML
Outage Board
IBA (Interactive Billing Assistant)
KDB (Knowledge Database)
