Free Printable professionalism

Worksheets

professionalism

Total questions: 20

Worksheet time: 11mins

Name

Class

Date

Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with the rule. What should Lydia do?

Comply with the rule and wear appropriate shoes.

Start a petition

Wear shoes of any color she desires

Quit her job

Which of the following demonstrates responsibility?

Admitting to a mistake

Lying about an error

Procrastinating

Taking extended lunch breaks

How should employees behave during interactions with clients and co-workers?

Professionally

Opinionated

Judgmentally

Disrespectfully

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

Is this the best solution for me?

Is this the best solution for the entire team?

Is this the best solution for the management?

When solving a problem in a group situation, which of the following traits should be demonstrated?

Compromise

Independence

Stubborness

Inflexiblity

Which of the following is the best method for communicating team goals?

Post the handouts on a bulletin board

Discuss goals in a group meeting

Discuss the goals in meetings with one team member at a time

E-mail the goals to everyone on the team

What is the first thing you should do if you wanted to become a leader on a team?

Take control and make decisions

Present a good example with hard work

Hold frequent meetings with members

Define a team identity

Effective workers possess strong interpersonal skills.

True

False

The way a person looks and dresses is a form of nonverbal communication.

True

False

10.

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

True

False

11.

What are the characteristics of professionalism?

Capable of being trusted

Fact or quality of being on time.

Engaging others while at work with respect

All of the above

12.

Which one of the following is not an example of nonverbal communication?

no slang

eye contact

handshake

speaking loudly

13.

Punctuality means which?

On task

Proffesional

Happy

On time

14.

Professionalism describes a certain type of _________ in the workplace?

Knowledge

Behavior

Persistance

Drive

15.

Showing up late to work is acceptable if it is only

once a week

once a day

once a month

never acceptable

16.

A ______________ is someone who gets the job done as expected, and follows appropriate behaviors in the workplace

Professional

Employee

Worker

Competent person

17.

When working in customer service, it’s important to be ____________, and try to understand the customer’s point of view.

polite

reliable

empathetic

cooperative

18.

The action of staying late at work to get the job done would show that someone is:

professional

trustworthy

respectful

committed

19.

Professionalism includes

Attire

Preparedness

Body Language

All of these

20.

Which is a good listening skill?

Walking away

Interrupting

Eye contact

Giving feedback

Reset

professionalism

Total questions: 20

Worksheet time: 11mins

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