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WorksheetsOn boarding Final Quiz
Total questions: 15
Worksheet time: 45mins
A curated selection of leading International and Local brands, top-rated online brands and authorized brand distributors.
LazMall
LazaMall
LazMart
ems being sourced and sold by different Merchants Locally. These types of merchandise can be identified on the Product page as "Sold by (Merchant Name)".
Retail products
Local Marketplace products
Cross-Border (CB) Marketplace products
This are intangible goods that exist in digital form. It can also be described as variety services good that are stored, delivered, and used in its electronic format.
Top Up
Taobao Collection Items
Digital goods
Who are you escalating to if the customer wants to cancel their delayed delivery, the order status is shipped and will be delivered by J&T Express?
Team Lead
3PL
PSC
What is the resolution for a customer's order that is within SLA and the customer is asking to have the delivery be expedited?
Educate the customer that the delivery date is within the promised date and they just need to wait for the delivery. If in case that the item is not delivered by that date, then they can contact us back again.
Advise the customer that we will be coordinating with our courier to have the delivery be done ASAP.
Tell the customer that there is nothing we can do in our end and he needs to just wait for it.
What is Lazada's return policy for Non-LazMall Items?
7 days upon delivery
15 days upon delivery
7 business days upon delivery
If the seller doesn't responds to the customer's DRTM, what will happen?
Item name: Laundry Rack - Triangular Series
SKU: 408388625_SGAMZ-1011962448
Unit Price: $18.90
The refund will be processed and the customer no longer need to return the item.
The customer will need to return the item.
The customer will have the dispute button for 7 days.
What is the return reason for the below?
If the item you received is with visible damage such as broken pieces, torn packaging, etc.
Defective
Damaged
Not as Advertised
Which return reason best describe below?
You ordered an item and you don’t like it anymore.
Counterfeit
Not as Advertised
Change of Mind
How many days will it be for the quality evaluation of a returned item to Lazada?
up to 4 business days
up to 4 days
up to 4 days including non working days
What return reason will you be selecting for the below information?
If the item you received has missing part/s or accessories.
Missing Accessories
Missing Freebies
Not as Advertised
Can CSC process the deactivation of a customer's account?
No, we need to escalate the request to our team leader so that they can have it done. But we need to inform the customer that everything in the account will also be deleted.
No, we need to escalate the request to our support group so that they can have it done. But we need to inform the customer that everything in the account will also be deleted.
Yes, just log in the C360 tool.
What will we do if the customer calls in claiming that they Top-Up the wrong amount and is asking for a refund?
Apologize to the customer and inform them that we will not be able to reverse the Top-Up once it's processed
Apologize to the customer and escalate to TL for the refund to be processed.
Apologize to the customer and advise them that we will be coordinating with Alipay to request for a refund.
What are the types of product do we offer in Lazada Singapore. Select all that applies:
Local Marketplace products
Retail products
Cross-Border (CB) Marketplace products
Taobao Collection
Who are you escalating to if the customer wants to cancel their delayed delivery the order status is handled by seller?
PSC
3PL
Team Lead
