Worksheets2.3 Operational decisions - homework (1)
Total questions: 32
Worksheet time: 16mins
Using machinery or robotics to jobs instead of using people to do them?
De-skilling
Automation
Human skilled
Robotics
The process of managing a business's major purchases, from raw materials to delivery vans?
Purchasing
Manufacturing
Procurement
Production
A measure of the effectiveness with which a business produces its outputs?
Efficiency
Productivity
Flexibility
Quality
Quality is best described as:
Providing products that are of the highest standard possible
Providing products that are of a satisfactory standard
Providing products that consistently meet customer expectations
Providing products that are of a l low price
Which of the following best describes a system of managing quality that attempts to build quality into the system?
Quality assurance
Quality checks
Competitive advantage
Quality control
Which of the following best describes the term, quality control?
The process of continuous improvement
Checking quality standards at the end of the production process
The process of building quality into the system
When every member of staff is responsible for quality
Which of the following is a drawback to a business of using just in time (JIT) stock control?
High insurance costs
Stock could become out of date or obsolete
Storage costs will be high
Delays in deliveries could result in delayed production
Which of the following terms best describes the process of choosing a supplier, agreeing what to buy, at what price and by when?
Just in time (JIT) stock control
Logistics
Stock control
Procurement
Which of the following statements is true in relation to the bar gate stock graph below?
The business experienced a stock out in month one
The maximum stock level the business wishes to hold is 4 cartridges
The lead time for each delivery is always two months
The re-order quantity in month two is 6 cartridges
Which of the following is an important feature of quality assurance?
All quality checks are carried out by trained inspectors
All quality errors are passed onto managers for resolution
All products are checked at the end of the manufacturing process
All employees should take responsibility for quality
Which two of the following are benefits of implementing a quality assurance system?
Increase in re-working of faulty products
Employee empowerment is reduced
Costs are reduced as less wastage
Employee motivation may be improved
Less likely to gain a competitive advantage
Which of the following stages of the sales process would an employee greeting a customer and offering help when required be an example of?
Product knowledge
Customer engagement
Post-sales service
Speed of service
Which of the following stages of the sales process is being met when an electrical retailer offers a 3-year warranty on all purchases?
Product knowledge
Speed and efficiency of service
Customer engagement
Post-sales service
Which of the following customer needs is met when a large supermarket offers shoppers a range of payment options from which to choose?
Friendliness
Politeness
Convenience
Product information
Which of the following best describes the term, just in time (JIT) stock control?
The stock which a business holds
A diagram which shows business stock levels and usage over time
A system whereby stock arrives only when it is needed by the business
The minimum amount of stock that a business holds at any one time
Which two of the following are most likely to occur when a business introduces just in time (JIT) stock control?
Lower stock holding
An increase in obsolete stock
More frequent deliveries
A build-up of unsold stock
Increased storage space is required
When choosing a new supplier, which two of the following would be the most important factors for a discount supermarket to consider if it is currently experiencing delays in delivery?
Quality
Cost
Reliability
Availability
Payment terms
Which of the following is most likely to be an advantage to a business of using just in time (JIT) stock control?
Last minute orders can be met successfully
Bulk buying of stock can lead to lower costs
Improved cash flow
Delays in the production process are less likely to occur
Which of the following best describes the process of ensuring the correct supplies are ordered and delivered on time?
Operations
Logistics
Procurement
Just in time (JIT) stock control
Which of the following best describes the term, buffer stock?
The maximum amount of stock the business can physically hold
The amount of stock that arrives in a new delivery
The minimum amount of stock the business wishes to hold
The amount of stock held when a new order is triggered
Which of the following is most likely to be an advantage to a business of using job production?
A high number of products can be produced at a low cost
One-off products can be made to match customer needs
Unit costs will be kept as low as possible
Some flexibility as similar products are produced together in groups
Which of the following will most likely lead to an increase in productivity?
Investing in the most up-to-date machinery
Reducing the number of skilled workers
Employing more unskilled production line workers
Cutting back on the amount of staff training
Which of the following best describes the term, batch production?
Making a one-off item to meet specific customer needs
When groups of similar items are produced together
When unique products are produced one at a time
When identical products are produced continuously
Which of the following production processes is a business most likely to use to produce a personalised birthday cake?
Mass production
Flow production
Batch production
Job production
Which of the following is most likely to be a disadvantage to a business of using flow production?
Cost of producing one unit can be high
Production is labour intensive
Cost of setting up the production process is often high
Production can be slow as products are made to meet specific customer needs
Which of the following production processes is a business most likely to use when 50 pots of yellow paint, 40 pots of green paint and 35 pots of pink paint need to be produced?
Batch production
Flow production
Job production
Mass production
Which of the following best defines the term, productivity?
Production of products using machinery, such as robots
A measure of efficiency, for example output per worker per hour
The continuous production of identical products
The total amount of products a business produces
Which two of the following are most likely to be advantages to a business of using flow production?
Cheap to set up the production process & purchase the machinery
High productivity levels allow competitive prices to be charged
Staff are highly motivated, as there is lots of variety in their work
Lots of flexibility in the production process
Staff become specialists in one particular area, increasing efficiency
A business makes 28,000 items a week and employs 35 staff.
Calculate the productivity per worker
1500 units/week
35 units/week
800 units/week
900 units/week
The labour productivity of a business is 475 units a month. The business employs 52 staff. Calculate its total output.
24,600 units
26,800 units
24,700 units
27,600 units
When choosing a supplier, which of the following would be the most important factor to a business which uses just in time (JIT) stock control?
Reliability
Payment terms
Cost
Quality
Which of the following is a benefit to a business of choosing a supplier that charges the lowest price for stock?
Flexibility on selling price
Increase in unit costs
Lower profit margins
Guaranteed high quality
