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Worksheets

A+ Pretest 1: 3/3

Total questions: 28

Worksheet time: 14mins

Name
Class
Date
1.

You are installing some new hard drives in a legacy Novell NetWare server in a closed IPX network. The hard drive has a 4-bit set of jumpers that must be configured to represent the ID number (0-15) of the device in the storage device chain. Which of the following types of connectors would you use for data transfer with these hard drives?

a)

SCSI

b)

SATA

c)

USB

d)

PATA

2.

You are building a BitCoin mining workstation that will have multiple graphics cards, lots of memory, and an octo-core processor. This computer is expected to generate a lot of heat during its operations. Which of the following solutions would MOST efficiently dissapate all of the heat produced?

a)

Liquid cooling system

b)

Passive heat sink

c)

High RPM fans

d)

Replace the power supply with a more efficient model.

3.

Which of the following cards is MOST likely to consume the most power during operations and require you to purchase a new power supply to support it?

a)

USB 3.0

b)

Sound card

c)

NIC

d)

Graphics card

4.

You are working for a logistics company that needs to get a device that will let them automatically enter information about a package when it is read using light and a lens. Which of the following devices should you install to BEST support this requirement?

a)

Digitizer

b)

Barcode reader

c)

Touch screen

d)

Webcam

5.

You are attempting to install a full-sized PCIe network interface card into a 1U server but the card is too tall to fit into the machine. Which of the following do you need to install first in order to then install the full-sized PCIe network interface card into the server?

a)

AGP card

b)

Riser Card

c)

SCSI card

d)

PCIe x16 card

6.

You are attempting to build a new gaming workstation and have just finished installing the motherboard and the processor. You are about to begin installing the memory and notice that there are 4 DIMM sockets on the motherboard labeled 0, 1, 2, and 3. Two of these are colored red and two are colored blue. Which of the following should you do FIRST?

a)

Install 2 DDR4 memory modules into the red slots

b)

Install 2 DDR4 memory modules into the blue slots

c)

Install 2 DDR4 memory modules into slots 0 and 1

d)

Consult the motherboard's manual

7.

Which of the following cloud computing concepts can quickly allow services to scale upward during busy periods and scale downward during slower periods based on the changing user demand?

a)

Resource pooling

b)

On-demand

c)

Rapid elasticity

d)

Metered services

8.

Your company has decided to begin moving some of its data into the cloud. Currently, your company's network consists of both on-premise storage and some cloud-based storage. Which of the following types of clouds is your company currently using?

a)

Hybrid

b)

Private

c)

Public

d)

Community

9.

Your company has decided to move all of its data into the cloud. Your company is small and has decided to purchase some on-demand cloud storage resources from a commercial provider (such as Google Drive) as its primary cloud storage solution. Which of the following types of clouds is your company using?

a)

Hybrid

b)

Private

c)

Public

d)

Community

10.

You want to create a website for your new technical support business. You decide to purchase an on-demand cloud-based server and install Linux, Apache, and WordPress on it to run your website. Which of the following best describes which type of service you have just purchased?

a)

Daas

b)

Paas

c)

Iaas

d)

Saas

11.

You want to play computer-based videos games from anywhere in the world using your laptop or tablet. You heard about a new product called a Shadow PC that is a virtualized Windows 10 Home gaming PC in the cloud. Which of the following best describes this type of service?

a)

DaaS

b)

PaaS

c)

IaaS

d)

SaaS

12.

Which THREE of the following tasks must you first complete to install a thin client for a new employee?

a)

Connect the thin client to the network

b)

Install the latest security updates

c)

Install the necessary applications

d)

Install the operating system

13.

Which of the following is the virtualization technology supported by most modern Intel processors?

a)

HT

b)

VT

c)

Intel-V

d)

AMD-V

14.

Which of the following resources is used by virtual machines to communicate with other virtual machines on the same network but prevents them from communicating with resources on the internet?

a)

DNS

b)

Network address translation

c)

Virtual external network

d)

Virtual internal network

15.

Which cloud computing concept is BEST described as focusing on the replacement of applications and programs on a customer's workstation with cloud-based resources?

a)

IaaS

b)

PaaS

c)

SaaS

d)

DBaaS

16.

You work for a bank that is interested in moving some of its operations to the cloud, but it is worried about security. You recently discovered an organization called CloudBank that was formed by 15 local banks as a way for them to build a secure cloud-based environment that can be accessed by the 15 member banks. Which cloud model BEST describes the cloud created by CloudBank?

a)

Private cloud

b)

Public cloud

c)

Hybrid cloud

d)

Community cloud

17.

The video editor at Dion Training has submitted a trouble ticket that states her editing workstation is making a loud clicking noise whenever she is editing videos for an upcoming course. You initially thought the system fans were causing the noise. You have replaced the fans but the noise continues to be heard when applications are loaded or the videos are being edited. Which of the following actions should you perform NEXT?

a)

Scan the system for viruses

b)

Perform a system restore

c)

Perform a full backup of the hard disk

d)

Replace the hard disk

18.

You are working as a technician for a college. One of the professors has submitted a trouble ticket stating that the projector connected to the workstation in his classroom is too dim. You look at the image being projected on the wall and notice it is dim, but the image appears to be displayed clearly and correctly. What is the FIRST thing you should do to make the image brighter?

a)

Replace the bulb in the projector

b)

Modify the workstation's video resolution

c)

Increase the contrast on the projector

d)

Update the video driver on the workstation

19.

You are setting up a projector and a laptop for use in the conference room for a big presentation. You start up the presentation software and mirror the laptop's display to the projector. The image on the screen from the projector is flickering intermittently, but the image on the laptop's display is working with no issues. You attempt to change the resolution of the laptop to a lower setting and to a higher setting, but still the flickering of the projector persists. Which of the following steps should you attempt NEXT?

a)

Change the aspect ratio from 16:9 to 4:# on the laptop

b)

Ensure the project's power cable is connected securely

c)

Ensure the display cable is securely connected to both the laptop and the projector

d)

Change the color depth setting on the projector

20.

You are working as a laptop repair technician. You just received a laptop that was reported to have a glass of water spilled on it. You want to examine the components in the laptop to begin troubleshooting it. What are the first steps you should take as part of your troubleshooting process?

a)

Remove the external casing of the laptop and document the screw locations

b)

Watch a YouTube video for tutorials on how to fix this model of laptop

c)

Consult your fellow coworkers for suggestions and advice

d)

Submerge the laptop in a large bowl of rice to fully dry out the inner components

21.

The touch screen on your Windows 10 laptop is not working properly. You have been asked to troubleshoot the laptop. What should you check FIRST?

a)

System configuration

b)

Performance monitor

c)

Digitizer settings

d)

Device manager explanation

22.

You attempt to log on to a Windows workstation and an error message pops up which says there is a duplicate IP address detected on the network. You restart the workstation, but when you attempt to log in again the same error is displayed. Which of the following is MOST likely causing this error message to occur?

a)

Both wireless and wired connections are enabled on the workstation

b)

A static address has been configured on the workstation

c)

You are logged into another workstation at the same time

d)

The workstation was recently moved from another location

23.

Which of the following is the third step of the CompTIA troubleshooting methodology?

a)

Identify the problem

b)

Document findings, actions, and outcomes

c)

Test the theory to determine the cause

d)

Establish a plan of action to resolve the problem and then implement the solution

24.

A client is reporting that their workstation is continually crashing when they are using certain applications on their Windows system. The system will simply stop working and display a BSOD error on the screen. Which of the following is the most likely cause of this BSOD error?

a)

Failure of the graphics card

b)

Failure of the power supply

c)

Failure or corruption of the memory

d)

Failure of the processor

25.

A smartphone battery appears to be swollen' and bulging outward beyond its normally rectangular shape." Which of the following is the BEST statement for you to provide to the customer?

a)

"Please do not use the smartphone and bring it in to our service center immediately so that we can replace the battery for you."

b)

Since the device is still working, you can continue to use your phone until the new model is released in 2 months."

c)

"Please conduct a factory reset of your phone since this will eliminate the overheating issue."

d)

Please place 5 heavy books on top of your smartphone since the weight will help reform the battery into the its proper and normal rectangular shape."

26.

A user is complaining that they are hearing a whining noise coming from their workstation. You begin to troubleshoot the issue and determine that it is not an issue with the hard drive but instead is caused by the case fan. Which of the following actions would BEST solve this issue?

a)

Spray a little bit of WD-40 into the fan to lubricate it

b)

Spray the fan with compressed air to remove any dirt, debris, or dust

c)

Replace the case fan

d)

Remove and reseat the case fan

27.

A client states that their computer is experiencing slow performance when reading or writing to the hard drive. You have already verified that it is not a system (software) performance issue and the system is not overheating. Which of the following would be the BEST action to take in attempting to fix this problem?

a)

Upgrade the memory

b)

Run the disk repair tool

c)

Clean the cooling fans

d)

Backup the hard drive

28.

While you are running the tests, you heard clicking noises coming from the RAID. Which of the following is the MOST likely cause of the slow performance being experienced by the client?

a)

RAID controller

b)

SSD

c)

Cooling fan

d)

Hard drive